p h3(native Slovak) Chat Support Consultant, crypto (Remote) /h3 p1 week ago Be among the first 25 applicants /p pGet AI‑powered advice on this job and more exclusive features. /p pbWho are we? /b /p pSupportYourApp is a general Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a bChat Support Consultant /b today and thrive in a multicultural and multilingual environment while enjoying your home office. /p pbWhat you will do: /b /p ul liDeliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints /li liBuild strong and lasting customer relationships /li liHandle customer inquiries and feedback /li liProvide valid, accurate information and solutions to customer requests /li liMaintain up‑to‑date knowledge of the company's trading platform and general market conditions /li liUnderstand customers' needs and deliver constructive feedback to the management team /li liContinuously seek ways to improve team performance and work efficiency /li liBe part of a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays /li /ul pbWhat you need to succeed in this role: /b /p ul liNative Slovak speaker and excellent English communication skills (at least C1 level) /li liAt least 6‑12 months of live chat support experience, preferably in crypto or financial services /li liBasic financial knowledge or payment/banking experience /li liCrypto industry knowledge /li liCRM experience in Salesforce /li liStrong analytical, logical thinking, and problem‑solving skills /li liPositive, proactive and responsible attitude /li liPersonal computer (at least 8 Gb of RAM)



with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) /li /ul pbWill be a great plus: /b /p ul liBasic financial knowledge or payment/banking experience /li /ul pbBenefits: /b /p ul liFlexible schedule /li liOpportunity to cooperate fully remotely /li liInclusive international environment /li liCompensation in USD /li liRewards for referring friends /li liBalance between project workload and personal time, but also internal health policy /li liResponsive leadership interested in your development and long‑lasting cooperation /li liGreenhouse conditions for self‑development /li liA culture built on trust, with no time‑tracking requirements /li liThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected /li /ul pYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. /p pSo if you're a proactive bSupport Specialist /b who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! /p pOver 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. /p pKnow someone perfect for the role? Refer them and get rewarded! /p pWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. /p h3Seniority level /h3 pAssociate /p h3Employment type /h3 pContract /p h3Job function /h3 pCustomer Service /p h3Industries /h3 pIT Services and IT Consulting /p pReferrals increase your chances of interviewing at SupportYourApp by 2x /p /p #J-18808-Ljbffr

📌 (native Slovak) Chat Support Consultant, crypto (Remote)
🏢 SupportYourApp
📍 Barcelona