ppbReservations Groups Team Leader (Sales-Focused) /b /p pBarcelona | Central Reservations | Full-time | Monday–Friday /p pJoin Generator /p pAt Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities. /p pRecognised by Fast Company as one of the Top 50 Most Innovative Companies, we are building a high-performance Central Reservations Office (CRO) that directly drives global revenue growth. /p pWe are looking for a commercially driven Reservations Groups Team Leader who can lead, inspire, and elevate a sales-focused reservations team in a fast-paced international environment. /p h3This Is Not a Traditional Team Leader Role /h3 pThis role goes far beyond operational supervision. /p pYou won’t just manage workflows — you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams. /p pYou will: /p ul liLead and develop high-performing reservations sales teams /li liDrive conversion, revenue growth, and upselling performance /li liCoach agents to move beyond “order taking” into proactive selling /li liManage and optimise relationships with outsourcing partners /li liWork closely with Revenue, Sales, and Operations teams /li liInfluence commercial performance across multiple European markets /li /ul h3What You’ll Own /h3 ul liLead the daily operations and performance of the Groups Reservations team /li liMonitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity /li liManage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery /li liConduct regular performance reviews, calibrations, and operational follow-ups with outsourcing providers /li liEnsure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations /li liCoach and develop agents through regular feedback,



training, and performance management /li liEnsure enquiries are proactively followed up and converted into confirmed business /li liSupport complex negotiations and high-value group opportunities /li liDrive outbound sales activity and commercial initiatives /li liCollaborate with Revenue Management to maximise occupancy and profitability /li liEnsure operational excellence across systems, billing, deposits, and booking accuracy /li liIdentify opportunities to improve processes, workflows, and team efficiency /li liCreate a positive, motivating, and high-performance culture across internal and external teams /li /ul h3What We’re Looking For /h3 ul liFluent English + French required (additional languages are a strong plus) /li liPrevious experience leading hotel reservations or groups teams /li liExperience managing outsourcing partners or remote operational teams is highly valued /li liStrong commercial mindset with proven sales and conversion focus /li liAbility to coach, motivate, and develop high-performing teams /li liStrong analytical and problem-solving skills /li liComfortable managing high-volume and complex business /li liExcellent communication and stakeholder management skills /li liHighly organised with strong prioritisation abilities /li liResilient and adaptable in a fast-paced international environment /li /ul h3Tech Tools /h3 ul liExperience with PMS systems (MEWS is a plus) /li liFamiliar with OTAs, wholesale platforms,



and booking channels /li liStrong working knowledge of Microsoft Office and reporting tools /li liExperience working with CRM or group reservation systems is highly valued /li /ul h3What’s In It For You /h3 ul liCompetitive salary + leadership incentives /li liPerformance bonus linked to team revenue and conversion results /li liBirthday day off /li li2 free nights per year across Generator properties /li liStaff rates for you, friends family worldwide /li liGym membership contribution /li liContinuous learning leadership development opportunities /li liSocial events and a vibrant, international culture /li /ul h3Work Schedule /h3 ul liMonday to Friday /li liNo weekends /li liStable working hours supporting work-life balance /li /ul h3Career Growth /h3 pThis role offers strong exposure across commercial functions and international operations, with future growth opportunities into: /p ul liCRO Operations Management /li liKey Accounts Commercial Leadership /li liRevenue Management /li liSales Leadership /li liInternational Operational Leadership Roles /li /ul h3Why This Role Stands Out /h3 ul liLead within a centralised commercial reservations hub /li liGain exposure to international operations and outsourcing management /li liDirect impact on revenue and business performance /li liWork with international markets and complex group business /li liBe part of a growing company investing heavily in transformation and talent development /li liHelp shape the future of Generator’s CRO strategy /li /ul h3Apply Now /h3 pIf you are a commercially driven leader who thrives on developing people, driving revenue, and managing high-performing teams across multiple locations, we would love to hear from you. /p p“Lead people. Drive revenue. Shape integral performance. Join Generator.” /p pCompensation: Competitive salary /p /p #J-18808-Ljbffr

📌 Reservations & Groups Team Leader (Barcelona)
🏢 Generator Hostels
📍 Barcelona