ppBeyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a integral team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. /ppIt's with that in mind that Beyond is looking to add a Customer Success Manager to our growing team. Reporting to our Manager of Customer Success SMB, EMEA, you will have the opportunity to be a key asset in developing and executing our strategy. This is an exciting opportunity for someone with a solid grasp of customer success processes who’s looking to take their expertise and build something new! You’ll develop implement new processes, drive the results of the initiative, and serve as a go-to resource for other team members. /ppBefore reading further... /ppBeyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! /ph3As our Customer Success Manager, you’ll be responsible for: /h3ulliActing as the first point of contact for all SMB clients' journey with Beyond /liliHosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue /liliPerforming regular check-ins with key stakeholders to ensure customer goals are being met /liliProactively managing relationships with accounts tomaintain overall customer health /liliMonitoring and reporting on the health and risk of accounts /liliSecuring annual subscription renewals /liliResponding to requests for support in a timely manner /liliDocumenting learnings to assist troubleshooting efforts of other team members /liliProactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes)



to guide our customers /liliContributing to the development of customer support processes as our customer base continues to grow /li /ulh3So what kind of person are we looking for in this role? The person who will be successful in this role will be: /h3ullibCurious: /byou are curious by nature and have a knack for learning the ins and outs of software and a desire to dive into issues tp understand what is going on beneath the surface /lilibEmpathetic: /byou are able to understand customer pain points and genuine desire to help our customers resolve issues /lilibPeople and Customer-Centric: /b you enjoy working with people and are driven to provide an excellent customer experience. You pride yourself on going above and beyond for teammates and customers /lilibCreative: /b you have the drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box idea /li /ulh3Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate: /h3ulli1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management /lilibSpanish, French and full proficiency in English is needed /b /liliExperience communicating difficult, technical concepts with customers in a professional and thoughtful way /liliExperience in balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently /liliAbility to handle working in a fast-paced work environment /liliExperience working with software (Saas exposure)



/li /ulh3So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: /h3ulliHave a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us /liliMeet with our Manager of Customer Experience, EMEA for a deeper dive video conversation /liliComplete an assignment relevant to the role and meet with a few additional members of the Customer Experience team /liliHave a final interview with a member of our Executive team /li /ulh3Company Values: /h3pWe are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. /ph3Beyond offers a wide variety of benefits like: /h3ullistock options /liliunlimited PTO /liliprivate health insurance /liliand more! /li /ulpYou can learn more about our benefits by visiting our careers site! /ph3We Care about Diversity, Equity and Inclusion: /h3pBeyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. /ph3AI Policy: /h3pAt Beyond, We Inspire Trust. In each other, in our process, and in the people we bring onto the team. As part of that commitment, we’re implementing clear guidelines around the use of AI in our recruitment processes. Please review the full policy here. /ppAny communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain /p /p #J-18808-Ljbffr

📌 Customer Success Manager - Spanish & French Speaking (Barcelona)
🏢 Beyond
📍 Barcelona