ph3Senior Team Manager – Luxury Automotive Customer Experience | English C1 /h3 pMadrid, Spain, ES /p h3Job Description /h3 pFoundever is seeking an experienced Team Manager to lead operations within a premium automotive customer experience project. This role is designed for professionals with a strong background in customer operations, team leadership, and performance management within fast‑paced service environments. The successful candidate will play a key role in driving operational excellence, team engagement, and service quality for a globally recognized luxury automotive brand. /p h3Key Responsibilities /h3 ul liLead, coach, and develop a team of customer service professionals to achieve operational KPIs and quality standards. /li liMonitor customer interactions and team performance, identifying improvement opportunities and implementing action plans. /li liAnalyze operational metrics, report data, and campaign results to optimize performance and customer satisfaction. /li liProvide ongoing feedback, coaching sessions, and performance follow‑ups. /li liHandle escalations and support agents in resolving complex customer situations. /li liEnsure clear and effective communication between internal stakeholders and client operations. /li liPromote a high‑performance culture focused on collaboration, accountability, and continuous improvement. /li liSupport onboarding and integration processes for new employees. /li /ul h3Candidate Profile /h3 ul liAdvanced English level (minimum C1 required). /li liHigher Vocational Training qualification (Ciclo Formativo de Grado Superior) or equivalent.



/li liPrevious experience as Team Manager, Supervisor, or Operations Team Leader within customer service or contact centre environments. /li liMinimum 6 months of experience in customer operations. /li liStrong leadership, analytical, and interpersonal communication skills. /li liExperience managing KPIs, coaching plans, and operational reporting. /li liCustomer‑oriented mindset with strong problem‑solving capabilities. /li liAvailability to work rotating schedules from Monday to Sunday, including public holidays. /li /ul h3Working Conditions /h3 ul liTemporary replacement contract. /li liFull‑time position: 39 hours/week. /li liRotating shifts between 8:50 AM and 8:00 PM. /li liPaid training programme of 3 weeks. /li liTraining schedule: Monday to Friday, 9:00 AM‑6:00 PM. /li liProfessional and international working environment in Madrid. /li /ul h3Additional Information /h3 pFoundever is a general leader in customer experience solutions, combining innovation, operational expertise, and people‑focused strategies to support internationally recognised brands. We are committed to fostering an inclusive workplace built on diversity, equal opportunities, and professional growth. /p pJoin Foundever and contribute to delivering premium customer experiences in a high‑performance international environment. /p h3Watch this video to get a sneak peak of the job in action /h3 p(Video link) /p pThe Company is committed to equality, diversity and inclusion for all individuals and enforces a zero‑tolerance policy toward any form of harassment or discrimination. We promote blind CV. /p /p #J-18808-Ljbffr

📌 Senior Team Manager - Luxury Automotive Customer Experience | English (Madrid)
🏢 Sitel
📍 Madrid