ph3Location /h3 pBarcelona, Barcelona, ES /p h3Job Purpose /h3 pWe are looking for a senior IT service management to support the Head of Global IT Services by providing ITSM excellence through policy and process design, documentation, service design, service transition, user training and communication. Must bring a strong ITIL knowledge and ServiceNow hands‑on, including administration, and CMDB and Foundational Data knowledge. /p h3Responsibilities /h3 ul liDevelop and maintain ITSM policies, processes and SOPs aligned with ITIL standards. Identify gaps in service management practices and recommend enhancements. /li liOwnership and continuous review of all ITSM practice documentations together with the General Head of IT Services Management and Delivery to make sure new implementation and improvements are in place. /li liOwnership of ITSM process workshops and training sessions for all IT users to enable them with latest updates and improvements. /li liMonitor SLA and KPI and take actions to make sure they are in adherence to global targets and report improvements and suggestions. /li liResponsible for the ServiceNow and IT operational core data creation and maintenance activities and report improvements and suggestions. /li liOwnership of Global CAB to maintain quality of all Changes for CAB approval. /li liAbility to perform basic ServiceNow administration activities to maintain data updated.



/li liMonitor ITSM and CMDB/CSDM process governance and report them along with suggestions. /li /ul h3Requirements /h3 ul li5+ years of progressive IT Service Management Operations. /li liProven knowledge in ITIL Framework and ITSM best practices. /li liExpertise in ITIL-based process design. /li liGood knowledge of ServiceNow Administration, Data Foundations and CMDB. /li liAbility to deliver Training Programs and conduct workshops for diverse audiences. /li liStrong Analytical skills for Process Improvement and KPI tracking. /li liStrong problem-solving and communication skills. /li liAbility to work independently and in a team-oriented and fast-paced environment. /li liFluent in English (mandatory); Spanish and Portuguese (nice to have). /li /ul h3Education and Certifications /h3 ul liBachelor’s Degree in IT, Computer Science, Engineering, or similar. /li liITIL Managing Professional or Higher (Preferred) /li liServiceNow CSA (Advantage) /li /ul h3Equal Opportunity Employer /h3 pCOFCO International is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability status, protected veteran status or any other characteristic protected by law. /p /p #J-18808-Ljbffr

📌 IT Service Management Lead (Barcelona)
🏢 COFCO Agri
📍 Barcelona