ph3About the role /h3pAt Lodgify, we are hiring a bConnectivity Specialist /b to join our team! /ppWe’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you will support customers through the setup and adoption of the product, ensuring they quickly realize value. Act as a trusted consultant, guide configuration, share best practices, and proactively address challenges while fostering long-term customer success and identifying opportunities for growth. /ppIn addition, the Connectivity Specialist troubleshoots integration issues, investigates root causes, and resolves problems whenever possible, escalating or sharing feedback with relevant teams when required. They may also support the wider customer service team with general requests. /ph3How will you make an impact? /h3ulliProvide expert guidance and advice to customers on OTA connection types and their features. /liliProactively troubleshoot and resolve technical issues related to platform integrations and connectivity. /liliTake ownership of cases, guiding customers through the process to ensure resolution. /liliRespond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support. /liliDeliver excellent customer service and maintain high levels of customer satisfaction. /liliBuild and maintain strong client relationships through clear, consultative communication. /liliCollect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement. /li /ulh3What makes you a great fit /h3ulliExcellent bEnglish /b and bFrench /b, both written and spoken. /liliExperience in customer-facing roles, ideally in a technical support or service environment. /liliStrong logical thinking and problem-solving skills to identify and resolve issues effectively.



/liliFamiliarity with troubleshooting processes and handling customer inquiries independently. /liliProven experience in assisting customers and conducting live product walkthroughs (calls, screen shares). /liliAbility to learn quickly and adapt to new tools, processes, and product updates. /liliStrong communication skills, both written and verbal, with a customer-first mindset. /liliSolid organizational skills with the ability to manage multiple tasks in a fast-paced environment. /li /ulh3How can you earn extra bonus points? /h3ulliBackground in the tourism or tech industry. /liliExperience working with OTAs or Channel Managers. /liliExposure to a startup environment. /liliHands-on experience with Zendesk and Slack (or similar support and communication tools). /li /ulh3Why you’ll love us /h3pYou’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. /ph3What’s in it for you? /h3ulliRemote Flexibility: The freedom to work from home. /liliTime to Recharge: 25 working days of paid vacation and Jornada Intensiva in August. /liliAlan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered. /liliTax-Free Savings: Increase your take-home pay by using Versátil Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo). /liliHome Office Gear: We provide a table, ergonomic chair, and monitor for your home setup. /liliAnnual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite! /liliDynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries. /li /ul /p #J-18808-Ljbffr

📌 Connectivity Specialist - Technical Support with English + French (España)
🏢 Lodgify
📍 España