ppDate Posted: Country: Spain Location: Golfo De Salónica 73, 28033 MADRID, Spain /ppRole: Accounts Receivable KAC Collector Otis (M/F) Accounts Receivable Collector (M/F) is responsible for managing and collecting outstanding receivables from assigned customers. The primary objective of the role is to ensure timely cash collection, minimize overdue balances, and support the organization’s cash flow while maintaining positive and professional customer relationships. /ph3Key Responsibilities /h3ulliCustomer Contact and Follow-Up Proactively contact customers via phone, email, and written correspondence to remind them of outstanding invoices, confirm payment status, and resolve delays in payment. /liliPayment Negotiation and Resolution Negotiate appropriate payment plans or settlement agreements with customers, ensuring arrangements are aligned with company policies and approved terms, and that payments are received within agreed timelines. /liliAccount Monitoring and Prioritization Regularly review and monitor assigned customer accounts to identify overdue balances, assess risk, and prioritize collection efforts based on aging, exposure,provisions and customer profile. /liliDispute Management Identify, document, and ensure the invoice is disputed in case of missing payment or payment discrepancies. Accurately log disputes in the system and assign them to the appropriate resolver to ensure timely investigation and resolution. /liliRecord Keeping and Documentation Maintain accurate, complete, and up-to-date records of all customer communications, payment commitments, dispute details, and account status updates in the relevant systems. /liliReporting and Analysis Prepare and analyze reports related to collection performance, overdue balances, dispute levels, and progress against collection targets. Escalate risks or concerns when necessary. /liliPolicy and Compliance Adherence Ensure all collection activities comply with company policies, internal controls, and applicable legal and regulatory requirements, maintaining high ethical standards at all times. /liliCustomer Service and Relationship Management Provide professional and solution-oriented customer service by responding promptly to customer inquiries, addressing concerns, and maintaining constructive working relationships. /liliCross-Functional Collaboration Work closely with internal teams such as Cash application team, Dispute Specialists, Commercial, Sales, and Legal to resolve issues, improve processes, and support efficient end-to-end collections.



/liliOperational Support Support Genpact and local collection activities when required, including providing backup coverage, sharing best practices, and contributing to team objectives. /li /ulh3Required Skills and Competencies /h3ulliProactive Mindset Demonstrates strong initiative by actively following up on outstanding receivables, anticipating potential payment issues, and taking timely action to prevent overdue balances. /liliPositive and Professional Attitude Maintains a constructive, solution-oriented approach when interacting with customers and internal stakeholders, even in challenging or high-pressure situations. /liliProblem-Solving and Resolution Skills Highly resolutive, with the ability to identify issues, analyze root causes, and drive effective solutions for payment delays, disputes, or account discrepancies. /liliStrong Analytical and Attention-to-Detail Skills Detail-oriented with the ability to analyze account data, aging reports, and payment trends to accurately assess risks, prioritize actions, and ensure data quality. /liliTeamwork and Collaboration Works effectively as part of a cross-functional team, collaborating closely with Finance, Commercial, Sales, Legal, Cash Application, and external partners to achieve shared objectives. /liliCommunication Skills Clear and professional verbal and written communication skills, enabling effective customer interactions, negotiations, and internal coordination. /liliOrganization and Time Management Able to manage multiple accounts and priorities simultaneously, meeting deadlines while maintaining accuracy and consistency in follow-up and documentation. /li /ulh3Additional Skills (Valued) /h3pLanguage Skills English considered as a plus. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. /ppOtis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.



/ppYou may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! /ppWe are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. /ppWe are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. /ppWhen you join Otis, you become part of an innovative integral industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. /ppWe provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. /ppToday, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. /ppWe are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. /ppIf you would like to learn more about environmental, social and governance (ESG) at Otis click here. /ppBecome a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. /ppTo request an accommodation in completing an employment application due to a special need or a disability, please contact us at /ppPrivacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. /ppToday, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world. /p /p #J-18808-Ljbffr

📌 Accounts Receivable KAC Collector (M/F) (Madrid)
🏢 Otis Elevator
📍 Madrid