ppAs you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! /ppWe’re seeking an experienced Regulatory Case Specialist to join our eDreams ODIGEO Communications team, which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to the VIP Customer Communications Team Lead. This role is a great opportunity to explore multiple eDO business areas as it is a position working cross-functionality, as well as to improve your knowledge of e-commerce, tourism, consumer and data protection regulations. /ppbWhy eDreams ODIGEO /b /ppJoin the world’s leading travel subscription platform /ppand one of the largest e-commerce businesses in Europe. /pp20 million customers – 44 markets – 5 brands – 5.2M members in Prime /pp16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches /pp1400 employees – More than 50 different nationalities – 99% permanent contracts – 36.3 average age /ppWe’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program. /ppbWhat you will do: /b /ppThe Role’s Key Responsibilities /ppAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the integral company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of: /pulliManage legal customer complaints such as consumer organisation files, customer court cases and regulatory consumer cases; /liliManage data protection consumer rights cases; /liliCollaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service; /liliSupport other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members; /liliSupport VIP Communications projects by collaborating with the team members when required; /liliMeasure, analyse and report on the results of initiatives. /li /ulpRequired Qualifications:



/pulliBackground in Tourism will be required in your daily work; /liliUsed to work with CRM tools; /liliAbility to work with G-suite; /liliExcellent writing and communication skills, you should be able to work with legal vocabulary and have excellent grammar at a native level in French; /liliProficient level of English is a must and Spanish is a plus. /li /ulpbWhat you need to succeed: /b /ppJob Requirements /ppBring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: /ppPersonal skills: /pulliPassionate for the travel industry; /liliAcute sense of judgement, tact, diplomacy and crisis communication; /liliAnalytical capacity, problem-solving mindset and organised; /liliCustomer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; /liliAbility to negotiate on a win-win perspective. /li /ulpValuable: /pulliExperience in legal case management tourism-related (GDPR, tourism and consumer regulations). /liliOther languages will be an advantage, including: German, Portuguese, Norwegian, Swedish, Dutch, Spanish, Catalan, Euskera and/or Galician; /liliIt will be a plus to have experience in PR, media relations, VIP management and/or Social Media management; /liliExperience in handling VIP accounts and/or sensitive customer complaints; /liliGDS Amadeus and/or Galileo knowledge will be a plus; /liliProven successes in both traditional and interactive claims channels. /li /ulpbWhat’s in it for you? /b /ppThe best talent deserves the best benefits /ppAt eDO, we want you to be a part of our success story and great culture. /ppHere’s what we offer: /ppA rewarding Compensation package! Prime Plus membership,



Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years. /ppGrow opportunities to empower your career, and unleash your potential! ? Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. /ppYour Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best. /ppWork hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. /ppEnjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core. /ppWanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO! /ppIf you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. /ppiWe are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. /i /ppbApply now! /b /p /p #J-18808-Ljbffr

📌 French Regulatory Case Specialist: VIP Complaints & GDPR (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona