pBusiness Development / Sales / Marketing /ppInternship /ppFull - Time /ppJob Description: VIE Operations Customer Care /ppRole Summary /ppThe Operations Customer Care Support role strengthens the operational team by supporting recurring tasks, absorbing workload peaks, and coordinating internal actions across processes. The position focuses on hands‑on execution, basic reporting, and process follow‑up to ensure operational continuity, accuracy, and structured workflows. It is designed for a junior/intermediate profile oriented toward execution and transversal support. /ppKey Responsibilities /ppSupport in Recurring Operational Tasks /ppExecute operational activities following established procedures. /ppMonitor shared mailboxes and classify/assign incoming requests. /ppPerform routine validations and ensure consistency in daily execution. /ppEscalate incidents according to defined escalation paths. /pp2. Internal Coordination Transversal Support /ppAllocate andmonitorcases within internal tools. /ppCoordinate actions between internal teams when process dependencies arise. /ppConduct initial documentation checks and support administrative steps in contracting workflows. /pp3. Process Follow up Basic Reporting /ppPrepare simple reports on activities, incidents, or operational KPIs. /ppMaintain updated tracking lists and operational control files. /ppSupport the maintenance and documentation of procedures. /pp4. Support in Projects, Testing Improvements /ppParticipate in testing activities for new tools, processes, or system enhancements. /ppRecord results and follow up onidentifiedissues. /ppContribute to minor operational improvements or implementation of new workflows.



/ppRequired Skills Qualifications /ppTechnical Skills /ppGood command of Microsoft Office tools (Excel, Outlook, SharePoint). /ppAbility to handle large volumes of data accurately. /ppFamiliarity with case management or CRM tools is a plus. /ppSoft Skills /ppStrong organizational skills and attention to detail. /ppAbility to perform repetitive tasks consistently and with low errorrate. /ppProactive attitude toward detecting issues and seeking clarification. /ppGood communicationskills to coordinate withcrossfunctionalteams. /ppCollaborative mindset and willingness to learn. /ppCandidate Profile /ppJunior or intermediate profile with strong execution focus. /ppComfortable supporting multiple operational streams and adapting to workload peaks. /ppProcessoriented, structured, and reliable in daily task execution. /ppHybrid work arrangement with flexibility between remote and office-based work /ppCollaborative IT team environment, reporting to Team Lead /ppNo on-call rotation or after-hours requirements under normal circumstances /ppDynamic energy trading setting with focus on operational excellence /ppFully cloud-based infrastructure with emphasis on AWS technologies /ppOpportunity to work on both operational stability and innovative cloud development projects /ppBusiness Unit: Supply Energy Management /ppDivision: BP IBERIA /ppMinimum Base Salary: /ppMaximum Base Salary: /ppPay Basis: /ph3Why this matters to us /h3pOur organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities. /p #J-18808-Ljbffr

📌 Operations and Customer Care Intern (Madrid)
🏢 Engie Group
📍 Madrid