ph3Responsibilities /h3pRenewal monitoring and execution. /ppManage onboarding and operational implementation of new clients for designated accounts as per defined processes. /ppEffectively manage a predefined list of existing accounts to ensure 100% renewal achievement. /ppMonitor and respond to inbound inquiries from clients within a 2‑day SLA. /ppPrepare renewal quotes through CPQ for the customer and deliver the quote to the client once approved by management. /ppPrepared renewal documentation when exceptions are received. /ppMake outbound calls to clients to follow up on sub‑declarations when not received or to clarify information received on sub‑decs. /ppNegotiate pricing for clients objecting to price with assistance from the Manager. /ppMake administrative updates to Salesforce as required to ensure data integrity and compliance. /ppEnsure accurate billing of renewed program in a timely manner. /ppReview and understand contract terms and conditions, work with Finance and Legal Commercial Services teams to ensure contracts are compliant and assist in managing contractual documentation. /ppInteract directly with customers regarding renewals based on a live call schedule. /ppMonitor account health and utilization, building reporting to analyze utilization and onboarding data. /ppMonitor client engagement, onboarding, and utilization to assess account health and prepare client communications to increase productivity on client responses.



/ppMake outbound calls to clients to seek any questions they had about a client engagement report. /ppProactively engage with clients based on process monitoring to ensure good implementation and engagement. /ppCoordinate with internal teams on supporting internal processes: operational updates, cash collection, etc. /ppIdentify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request. /ph3Qualifications /h3pGeneral understanding of the sales renewal process or similar activity and of managing and following process. /ppExcellent analytical skills to drive utilization, identify risks, and apply required measures. /ppProficient in Microsoft tools. /ppAffinity to work in international and multi‑cultural environments with good English, Spanish, and French written and verbal communication skills, and interpersonal skills. /ppSense of ownership, urgency, and self‑motivation with strong attention to detail. /ppGood business understanding of the sales cycle; organized, methodical, yet adaptable and adaptable. /ppExperience in customer service, business or administrative roles appreciated. /ppExperience working with CRM tools and administrative databases such as Salesforce or Service Cloud. /pulliRequired languages: English, French, and Spanish (oral and verbal communication skills). /li /ul /p #J-18808-Ljbffr

📌 Account Manager (Madrid)
🏢 International Sos
📍 Madrid