ph3Position Summary /h3 pAt Grand Hyatt Barcelona, one of Barcelona’s newest luxury landmarks, we are looking for a dynamic, people-focused, and highly organized bAssistant Front Office Manager /b to join our Rooms Division leadership team. /p pThis role is responsible for supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring exceptional guest experiences, maintaining operational excellence, and leading a high-performing team. Working closely with Housekeeping, Guest Services, Reservations, Revenue, and other hotel departments, you will help deliver seamless service and uphold Hyatt’s luxury hospitality standards. /p h3Key Responsibilities /h3 ul liSupport the Front Office Manager in overseeing the daily operation of the Front Office department and ensuring exceptional guest service. /li liLead, motivate, coach, and develop Front Office colleagues to maintain high levels of engagement and performance. /li liOversee guest arrivals, departures, VIP stays, and special requests, ensuring a seamless and personalized experience. /li liAct as a key contact for guest relations, handling concerns and service recovery situations professionally and efficiently. /li liCoordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure smooth hotel operations. /li liAssist with recruitment, onboarding, training, scheduling, and performance management processes. /li liMonitor operational standards, identify opportunities for improvement, and support the achievement of departmental goals. /li liEnsure compliance with Hyatt brand standards, company policies, and health and safety procedures. /li liSupport revenue optimization, room inventory management, billing accuracy, and financial control processes. /li liLead shift briefings and maintain effective communication across departments. /li liPerform other duties as assigned by hotel management.



/li /ul h3Qualifications /h3 ul li2–3 years of experience in a similar Front Office supervisory or management role within a hotel environment, preferably in luxury hospitality. /li liStrong leadership skills with the ability to motivate, coach, and develop teams. /li liExcellent guest service, communication, and problem‑solving abilities. /li liStrong knowledge of reservation systems and Property Management Systems (PMS), particularly Opera Cloud. /li liGood understanding of Front Office operations, guest relations, room inventory management, and hotel service standards. /li liProficiency in Microsoft Office applications. /li liFluent Spanish and a high level of English are required; additional languages are an asset. /li liFlexibility to work different shifts, weekends, and public holidays according to operational needs. /li liAbility to manage multiple priorities in a fast-paced environment while maintaining attention to detail. /li liPassion for hospitality and creating memorable guest experiences. /li /ul h3Care Connects Us – Do Our Values Speak to You? /h3 pAt Hyatt, we care for people so they can be their best. Our values – bEmpathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing /b – guide how we work and how we care for our guests and colleagues every day. /p pJoining Hyatt means becoming part of a general family that celebrates diversity and encourages you to be your authentic self. /p h3What You’ll Love About Us /h3 ul liSpecial Hyatt hotel rates for you, your family, and friends from day one. /li liDiscounts at hotel restaurants and bars. /li liEmployee restaurant offering nutritious and varied daily menus. /li liAccess to a wellbeing platform focused on mental health and personal growth. /li liContinuous learning, development programs, and global career opportunities across Hyatt hotels worldwide. /li /ul h3Be Part of Something GRAND /h3 pWith more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents — and your contribution truly matters. /p pJoin the Grand Hyatt Barcelona team and become your best version. /p /p #J-18808-Ljbffr

📌 Assistant Front Office Manager (Barcelona)
🏢 Grand Hyatt
📍 Barcelona