About the Role As a face of XCEED for our clients,
you’ll be responsible for managing, nurturing, and expanding
relationships across a portfolio of clubs, festivals, and
organizers. Your mission is to ensure every client gets maximum
value from XCEED through smooth operations, helping them strongly
adopt XCEED PRO and deliver a high-quality client experience,
especially during critical event moments. This is a hands-on
Account Manager role at the intersection of music, events, and
technology. You will balance structured execution with client
communication, using data and clear processes to solve problems,
manage renewals, and protect internal bandwidth. What You Will Do
Own client relationships: act as the trusted partner for our
high-value clubs, festivals, and organizers, driving adoption,
retention, and satisfaction. Onboard and educate: deliver smooth
onboarding and clear training, empowering clients to use XCEED PRO
with confidence. Support and problem-solve: provide timely,
structured support, ensuring issues are resolved quickly and
effectively. Renew and grow accounts: manage standard renewals with
a focus on retention and long-term value, escalating complex
negotiations to Sales or other stakeholders when needed. Analyze
performance: monitor and report on client activity (performance
metrics, account health…) and spot areas for improvements / action
plans. Collaborate cross-functionally: work closely with Sales,
Operations, Product, Marketing and Finance to ensure clear
alignment and deliver initiatives that meet client needs. Improve
how we work: contribute lightweight templates, checklists, or
processes that reduce repeat questions and internal noise. The
Skills You Bring Client ownership experience: experience managing
clients, partners, or accounts in a structured way. Backgrounds in
SaaS, marketplaces, ticketing, hospitality tech, or
operations-heavy roles are all relevant. Exceptional communication:
able to listen deeply, adapt your tone, and present solutions
clearly and persuasively to both internal and external
stakeholders. Analytical and structured mindset: comfortable
working with spreadsheets, basic commercial math (fees, VAT,
payouts), and account metrics. Structured and proactive: skilled at
managing multiple priorities with discipline, anticipating client
needs rather than just reacting. Commercial confidence: you
understand the fundamentals of renewals and negotiation and can
handle standard objections appropriately.



Tech environment fluency:
comfortable working with SaaS tools, CRMs, and cross-functional
teams. Fluency in Italian or Spanish and English: additional
languages are a plus. Resilience and flexibility: available to
support clients when they need you, including evenings or weekends
if necessary around key events. Team player: you bring humility,
reliability, passion, and a good sense of humour! How We Support
You We believe in a culture that supports your best work and your
best life. Fixed salary + variable bonus based on your country and
portfolio performance. Unlimited Paid Time Off Versátil Working
Hours Unlimited Remote Work Workation - work from anywhere as long
as it aligns with your team’s dynamics. Access to learning
platforms (Codely, Coursera, MasterClass) and dedicated time for
personal development. Team-building activities and meet-and-greet
events. Go Out - Free passes to XCEED partners’ events to
experience what our users do. Referral Program to help us find
incredible talent. Who We Are From clubs to festivals, concerts to
cultural movements, XCEED is where people come together through
music, art, and shared experiences. We believe unforgettable nights
don’t just entertain - they shape culture, bring communities
together, and define local scenes. XCEED is the platform behind the
best nights out - empowering event organizers to manage ticketing,
marketing, and audience insights, while helping fans discover their
next unforgettable experience - all in one place. We are creators
and challengers who refuse to watch from the sidelines. Every day
is a chance to rethink, rebuild, and push further. We celebrate
success and embrace smart risks and deep ownership - because
shaping the future isn’t for the passive. Since 2009, we’ve been
bridging the gap between the digital and physical - enhancing real
moments with seamless technology. Today, as one of the Financial
Times' "Fastest Growing Companies in Europe 2025," XCEED powers
events in 350+ cities across 25 countries, developing in
collaboration with leading venues, festivals,



and organizers across
four continents. What Sets Us Apart We’re a growing, dynamic
company with an international and remote team where you will have a
big impact in any role. We celebrate diversity, and we ensure
everyone feels valued and has fair opportunities. We constantly
experiment with new solutions and encourage new ideas. We challenge
the status quo. We believe in a culture where you can be yourself,
do great work, and have a lot of fun along the way. Our mission:
bring people together through authentic experiences. The Principles
That Bring Us Together I. Moderation is Fatal. We are fearless and
think beyond boundaries. We believe it takes courage to write
change. II. Taste Everything. We are the discoverers of the future
and take nothing for granted. We are curious. Everyday. About
everything. We listen carefully to every customer, we forge trends,
we experiment. III. Always Inspire. We envision a world where
empathy and sense of community drives humankind's passion for
developing novelty. To make this happen, we are the doers at the
front line of inspiration. IV. Local at Heart. We believe
creativity is born local and because of that, it should be nurtured
by a sustainable ecosystem driven by the passion of artists,
curators, and the people who truly love arts and give no fucks
about posing. V. Trust Above All. We prioritize trust among
ourselves and with our customers, empowering it through
transparency and open collaboration. If trust is compromised, we
address it promptly. VI. Embrace The Problem. Innovation happens
when we spend time deeply understanding a pain, not jumping to a
solution. We sit at the table and enjoy this process from A to Z.
VII. Have Fun. We are aware that changing the world won't always be
pretty. So we'll always make sure to have a good time throughout
the journey. Application Process We are transparent and honest, and
throughout the process we’ll keep you fully informed along the way.
For this role, you can expect to go through: HR Call + short live
test Hiring Manager call Assessment Brief and Presentation
Co-Founder Interview Reference Check At XCEED we are proud to be an
equal opportunity workplace and employer. We review applications
for employment regardless of race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, marital status, or medical
condition.

📌 Account Manager (Spain) (Cataluña)
🏢 Xceed
📍 Cataluña