ph3Job Overview /h3 pMercier Consultancy Group is proud to present an outstanding opportunity for a motivated and customer-focused Italian-speaking professional to join a leading US Shipping Company in a fully remote capacity based in Greece. This Italian Speaking Customer Agent For US Shipping Company position in Greece places you at the heart of a fast-paced, globally connected shipping and freight operation, where you will be the vital link between Italian-speaking clients and one of the most dynamic logistics organisations in the world. If you are passionate about customer excellence and are eager to build a thriving career in the shipping and freight industry, this is an exceptional chance to make your mark - and one of the most compelling Italian-speaking jobs available today. /p h3Key Responsibilities /h3 ul liServe as the primary point of contact for Italian-speaking customers, handling inbound inquiries related to shipments, freight bookings, delivery tracking, and cargo status via phone, email, and live chat /li liProvide accurate, timely, and professional information regarding shipping schedules, transit times, customs documentation requirements, and freight rate queries /li liAssist Italian-speaking clients with the end-to-end management of their shipping orders, including booking confirmations, amendments, and cancellations in line with company procedures /li liInvestigate and resolve customer complaints and issues related to delayed, damaged, or missing shipments,



escalating complex cases to the appropriate freight operations team when necessary /li liLiaise effectively with internal logistics, operations, and warehousing departments to ensure the seamless flow of information and the swift resolution of customer concerns /li liMaintain precise and up-to-date records of all customer interactions and shipping transactions within the company's CRM and freight management systems /li liProactively communicate shipping updates, service disruptions, or regulatory changes to Italian-speaking clients to ensure transparency and build long-term customer trust /li liContribute to continuous improvement initiatives by identifying recurring customer pain points and sharing actionable feedback with the wider customer service and operations teams /li /ul h3Requirements /h3 ul liNative or fluent Italian language skills (both spoken and written) are absolutely essential for this role, as you will be communicating exclusively with Italian-speaking customers on a daily basis /li liValid EU passport (mandatory for employment eligibility) /li liA solid command of English is required for internal communication, reporting, and coordination with the US-based shipping operations team /li liPrevious experience in customer service, logistics support, freight coordination,



or a related shipping and freight environment is highly advantageous /li liStrong computer literacy with the ability to navigate CRM platforms, ticketing systems, and freight tracking tools efficiently and accurately /li liExcellent interpersonal and problem-solving skills, with a calm, professional, and customer-first approach - especially when managing complex or time-sensitive shipping queries /li liAbility to work independently in a fully remote setting while maintaining high standards of productivity, communication, and accountability /li /ul h3Benefits /h3 ul liCompetitive Monthly Salary reflective of your experience and language skills /li liFully Paid Training to ensure you are expertly prepared for every aspect of the shipping and freight customer service role /li liComprehensive Health Insurance coverage for your peace of mind /li liFully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Greece completely stress-free /li liMonthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service /li li2 Extra Salaries Per Year in the form of a 13th and 14th salary - a premium benefit that significantly enhances your annual earnings /li liStable, long-term remote employment with a reputable international US Shipping Company /li liA collaborative, multicultural team environment with real opportunities for professional growth and career advancement /li liAnd Much More... /li /ul /p #J-18808-Ljbffr

📌 Italian Speaking Customer Agent For US Shipping Company - Work Remote In Greece (España)
🏢 Mercier Consultancy MD
📍 España