ph3THE ROLE /h3pThis position will be ba hybrid role, working at the Madrid office and remotely /b (as needed). /ppThe person in this position is expected to have technical ownership over all business productivity tools and will be held accountable for the health of all deployed equipment. They need to be in tune with how technology is leveraged to support the business, the client’s and the end users we serve. /ppAs a member of the Legends Global IT technical support team, this role serves as the first point of contact for our team when they seek technical assistance. /ppYou will perform on‑site and remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by customers. /ppWe are looking for a technician to provide customers with assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. /ppThe technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions. They must also be customer‑oriented and patient to deal with difficult situations. /ppIn addition, the technician will be responsible for working within our Service Management program, sharing all relevant technology operations challenges and solutions throughout the entire technology team. This will usually be delivered as an initial notification and in most cases, followed up with a well‑defined knowledge base article. When issues do arise, this person is expected to keep the user base informed of issues, set clear expectations for how the issue will be addressed and when a resolution can be expected. /ph3WIDER TEAM /h3pThe individual will work closely with the local team and the global Legends Global technical support teams in America and the UK to provide service excellence. There will be regular collaboration between this role and the other geographically dispersed technical employees, along with outside vendors when there is an issue.



/ppFeedback from the person in this role to support continuous improvement initiatives is key. They are expected to find and expeditiously apply solutions to reactive and pro‑active challenges as they present themselves. /ppAs part of the central technology operations team, this role will report to the IT Corporate Helpdesk Manager in the USA, but partner closely with the UK and local business stakeholders they support. The role will provide the relevant service to all Legends Global employees on an on‑going basis. /ph3WHAT WE CAN OFFER /h3ulliChildcare vouchers to make family life a little easier /liliA comprehensive health insurance with Aegon to keep yourself and your loved ones covered /liliCompany support to get your game on with your favourite sporting activities and keeping you active /liliA pension scheme with Generali so your future is just as bright as today /liliA adaptable hybrid work setting giving you up to 52 days a year to work from home! /liliA Pluxee restaurant card to treat yourself to great meals /li /ulh3KEY ACCOUNTABILITIES /h3pThe IT Support Technician will operate and maintain the country‑specific computer hardware, and access to global systems and networks to ensure that all system and network users receive the most effective IT functionality. Some of the main duties and responsibilities of this role include: /pulliProvide IT support for end users in Madrid and other mainland Europe location. /liliAssist the IT staff in the other European venues as necessary. /liliEnsure that the IT requirements of the events in the venue are met. /liliProvide event support as required. /liliTo assist with the development and implementation of IT policies and procedures.



/liliDay to day administration of the networks hardware, software, infrastructure and end users. /liliTo assist with IT Network and Systems issues. /liliTo provide remote monitoring and on‑site system support. /liliTo support the EPOS, ticketing and telephone system applications across the estate. /liliTo monitor IT security and support the administration functions. /liliTo support several IT projects, upgrade and change programmes. /liliManagement of Spam/Anti‑virus systems. /liliTo carry out other duties as required. /li /ulh3SKILLS AND EXPERIENCE /h3ulliAnalytical and organisational skills. /liliAt least 3 years’ IT experience, preferably within a commercial environment. /liliGood working knowledge of Microsoft Desktop OS. /liliGood working knowledge of Microsoft 365 applications. /liliGood working knowledge MS Teams and SharePoint. /liliWorking knowledge of Wi‑Fi in a commercial environment /liliExperience of network configuration, VLans etc. /liliExperience of network security. /liliAdvanced computer literacy. /liliExcellent communication and interpersonal skills /liliFluent in both English and Spanish as will need to communicate with international colleagues on a day-to‑day basis. /li /ulh3INCLUSIVE WORKPLACE /h3pAt Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. /p /p #J-18808-Ljbffr

📌 IT Support Technician (Madrid)
🏢 Legends Global (Europe)
📍 Madrid