ppDojo is a leading payment processor for in‑person commerce in the UK. /p h3The Role /h3 pWe’re expanding our Account Management team to serve our Enterprise customer base. As an Enterprise Account Manager, you’ll own the end‑to‑end experience for high‑value clients, driving satisfaction, renewals, expansion, and advocacy. /p h3What You Will Do /h3 ul liServe as the primary point of contact mainly via telephone and email /li liUnderstand customer needs and ensure they receive the best product fit /li liCoordinate onboarding, training, support, and other processes across teams /li liProvide feedback on customer engagement to improve products and services /li liMaintain regular communication on account health, usage trends, and satisfaction, maximizing expansion opportunities /li /ul h3What You Will Bring /h3 ul liBackground in Account Management, preferably in a B2B subscription context /li liProactive,



growth‑focused mindset with a desire to learn /li liExcellent verbal and written communication skills /li liAdaptability across audiences—from C‑level executives to support staff /li liAbility to work in a fast‑paced, multi‑task environment /li liStrong time‑management and deadline attainment /li liCritical thinking using logic and reasoning /li liSelf‑motivation with both independent and team work /li liProactive troubleshooting, listening, and problem‑solving /li liGraceful handling of difficult situations /li /ul h3Let’s Talk If /h3 ul liYou’re curious and eager to learn and create /li liYou’re relentless, persistently pursuing goals /li liYou’re customer‑obsessed and prioritize customer success /li /ul h3Office Culture /h3 pWe prioritize collaboration in person—working from the office 4+ days per week across multiple European locations. /p h3Diversity, Equity, and Inclusion /h3 pWe strive to build diverse teams reflective of the businesses we serve, fostering inclusive environments that enable all employees to thrive. /p /p #J-18808-Ljbffr

📌 Account Manager (Madrid)
🏢 Dojo
📍 Madrid