pGet AI-powered advice on this job and more exclusive features. /ppService Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers. /ppAs a Service Designer II, you will sometimes be the only service design specialist on a program. You are expected to plan, prioritise, and deliver service design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. /ppYour fellow frogs will rely on you to: /pulliDrive the design of systemic interventions in complex, multi-partner ecosystems /liliChampion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviours, relationships, workflow and processes, and drive decision making /liliDrive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player /liliUtilise experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions /liliAdvocate service providers as much as service users /li /ulpstrongOn a typical project you will: /strong /pulliMap existing service ecosystems and service delivery processes /liliPlan, conduct, and synthesise research with existing/potential service users and existing/potential service providers (front and back-end) /liliIdentify frameworks best suited to project needs and emerging insights along the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time /liliOrchestrate and lead co-creation workshops with clients, partners, and customers to drive the analysis of current services and the design of improved/new services /liliFrame and consolidate service value propositions for service users and service providers /liliOrchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts,



pilot protocols etc.) with users and providers to validate service components and define detailed service requirements /liliSupport client organisations in the implementation of new services, co-organising employee trainings using service playbooks and simulations of detailed service processes /li /ulpstrongWe want you to have: /strong /pulli2+ years of professional service design experience (although you might have a different job title, like “strategic designer” or “business designer”) /liliHighly developed design skills, demonstrated in your portfolio of recent work /liliConfident presentation and storytelling abilities /liliExperience collaborating in multifunctional teams /liliProficiency with contemporary design and prototyping tools and methods /liliAffinity with frog’s values, and a passion for creating services that meet peoples functional and emotional needs /liliBusiness level ability in English /li /ulpstrongIt would be a bonus if you had: /strong /pulliA university degree in Service Design or a related design or business discipline /liliExperience working in a variety of organisations (start-up, corporate, agency/consultancy) /liliAcademic, professional, or life experience from outside the design field that enriches your perspective as a designer /li /ulpstrongApplication Instructions /strong /pulliAs part of your application, please include a link or PDF of your portfolio of recent work, highlighting your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. Please note that we are unable to accept any applications without a portfolio.



/li /ulh3Seniority level /h3ullih3Seniority level /h3Associate /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Consulting /lilih3Industries /h3Business Consulting and Services /li /ulpReferrals increase your chances of interviewing at frog by 2x /ppGet notified about new Service Designer jobs in strongMadrid, Community of Madrid, Spain /strong. /ppMadrid, Community of Madrid, Spain 2 weeks ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 6 hours ago /ppMadrid, Community of Madrid, Spain 1 day ago /ph3Graduate Intern - UX Researcher/Designer /h3pMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 1 month ago /ph3Product Designer with technical focus (m/f/d) /h3pMadrid, Community of Madrid, Spain 3 days ago /ppMadrid, Community of Madrid, Spain 1 day ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 1 month ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 3 weeks ago /ph3Graduate Intern - UX Researcher/Designer /h3pMadrid, Community of Madrid, Spain 3 weeks ago /ppMadrid, Community of Madrid, Spain 7 hours ago /ppMadrid, Community of Madrid, Spain 3 weeks ago /ppMadrid, Community of Madrid, Spain 2 weeks ago /ppMadrid, Community of Madrid, Spain 3 months ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 4 weeks ago /ppMadrid, Community of Madrid, Spain €24,000.00-€32,000.00 2 weeks ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 2 weeks ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 5 days ago /ppMadrid, Community of Madrid, Spain 2 weeks ago /ppMadrid, Community of Madrid, Spain 3 weeks ago /ppMadrid, Community of Madrid, Spain 1 month ago /ppMadrid, Community of Madrid, Spain 2 months ago /ppMadrid, Community of Madrid, Spain 8 hours ago /ppMadrid, Community of Madrid, Spain 6 days ago /ppMadrid, Community of Madrid, Spain 1 week ago /ppMadrid, Community of Madrid, Spain 2 weeks ago /ppMadrid, Community of Madrid, Spain 2 weeks ago /ppMadrid, Community of Madrid, Spain 3 weeks ago /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Service Designer (Madrid)
🏢 Frog
📍 Madrid