ppWe're looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank's Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues. This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment. /ph3Responsibilities /h3ulliDeliver Level 3 application support for the CLM system within an agile organization /liliDiagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities /liliWork with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting /liliUse basic Java skills for application-level debugging and configuration review /liliPerform Linux/Unix administration tasks for logs, scripting, and operational maintenance /liliManage Release and Product Lifecycle processes, ensuring timely and controlled deployments /liliSupport system configuration, standard software parameterization,



and related operational activities /liliCollaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency /liliParticipate in agile ceremonies and process improvements to enhance system reliability /liliProvide on-call support and occasional weekend availability to handle critical issues /li /ulh3Requirements /h3ulliProven experience in Level 3 application support /liliStrong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle /liliFamiliarity with banking processes including CRM, account opening, and compliance /liliBasic knowledge of Java for issue analysis /liliSolid experience with Linux/Unix systems (file navigation, scripts, log analysis) /liliExperience in Release Management and Product Lifecycle activities /liliAgile methodology experience /liliStrong problem-solving and analytical mindset with structured approach /liliExcellent interpersonal and communication skills; able to interact with business users and IT teams /liliGraduate degree in IT or related field (or equivalent practical experience) /liliGood English skills; German language is a plus /liliSelf-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts /li /ulh3Nice to have /h3ulliHands-on experience with integration and automation tools for operational efficiency /liliPrevious experience in banking domain application environments using CLM solutions /liliAdditional scripting knowledge for automation (e.g., Shell, Python) /li /ul /p #J-18808-Ljbffr

📌 Senior Application Support Engineer (3rd Level) (España)
🏢 Epam Systems
📍 España