ph3Job Summary /h3 /brpWe are seeking a detail-oriented and customer-focused Reservations Agent fluent in German and English to join our reservations team. In this role, you will handle bookings, respond to customer inquiries, and provide an excellent service experience for both German- and English-speaking customers. This position is adecuado for someone with a passion for hospitality, travel, or customer support. /p /brh3Key Responsibilities /h3 /brul /brliManage and process reservations via phone, email, and online platforms in both German and English. /li /brliProvide accurate information on availability, pricing, policies, and services. /li /brliAssist customers with booking modifications, cancellations, and special requests. /li /brliHandle payment processing, confirmations, and follow-up communication. /li /brliResolve customer inquiries and complaints in a timely and professional manner. /li /brliMaintain updated knowledge of company offerings, promotions, and procedures. /li /brliCollaborate with other departments (e.g., front desk, sales, operations) to ensure smooth guest experiences. /li /brliMaintain records and update reservation systems accurately. /li /br /ul /brh3Required Qualifications /h3 /brul /brliFluent in German C2 or native-level and English (written and spoken).



/li /brliPrevious experience in reservations, customer service, hospitality, or travel is preferred. /li /brliExcellent communication and interpersonal skills. /li /brliAbility to multitask and work under pressure in a fast-paced environment. /li /brliStrong attention to detail and organizational skills. /li /brliProficiency with reservation or booking systems (e.g., Opera, Amadeus, Sabre, or similar) is an advantage. /li /br /ul /brh3Preferred Skills /h3 /brul /brliKnowledge of the travel or hospitality industry. /li /brliSales skills or experience in upselling and cross-selling. /li /brliFamiliarity with CRM systems and booking platforms. /li /brliFlexibility to work weekends, holidays, or shifts if required. /li /br /ul /brh3What We Offer /h3 /brul /brliCompetitive salary and performance-based incentives. /li /brliTraining and development opportunities. /li /brliA multicultural and supportive work environment. /li /brliCareer growth within an expanding company. /li /brliTravel or accommodation discounts (if applicable). /li /br /ul /brpIf you enjoy helping people plan memorable experiences and speak both German and English, wed love to hear from you! /p /p #J-18808-Ljbffr

📌 Reservations Agent for German and English speaker (Málaga)
🏢 Cross Border Talents
📍 Málaga