ph3Customer Success Specialist - Polish Market /h3 pBarcelona /p pbJoin our Movement and Champion Restaurant Culture! /b /p pAt TheFork we believe that the best things in life happen around the table.br/As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. /p pWe’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where 'respect', 'ownership', 'growth' and 'better together' values thrive.br/If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.br/Discover life at TheFork /p ul liOnboard and train newly signed restaurant partners to TheFork Manager, ensuring a smooth start and high product adoption. /li liPartner with the Inside Sales team during the pre-sales process providing product expertise and tailored solutions to prospective restaurant partners. /li liAfter onboarding, take ownership of the account and be their main point of contact for any support guidance to optimize TheFork Manager usage experience. /li liGuide partner restaurants through the platform’s core features: booking widget, availability setup, table and service management, and more. /li liAct as a trusted advisor, helping restaurants streamline their operations and digitize their booking processes. /li liProactively identify opportunities for retraining and offer refresh sessions as needed. /li liCollect and share feedback from partners to help improve our onboarding flow and user experience. /li liCollaborate closely with Sales,



and Product team to ensure alignment and deliver consistent value across the customer journey. /li liStay up to date with product developments and ensure your stakeholders are informed. /li /ul pbWho you are: /b /p ul liExperience in training, onboarding, account management or customer success roles — ideally in SaaS or tech environments. A background in hospitality is a plus. /li liFluent in Polish English; additional languages like Ukrainian, German, French, or Spanish are a plus. /li liConfident communicator who can simplify complex tools and engage a variety of customer profiles. /li liEmpathetic, collaborative, and passionate about helping people succeed with technology. /li liProactive resourceful, with a sense of ownership adaptability. /li liComfortable working cross-functionally and navigating ambiguity in a fast-moving pilot context. /li liFamiliar with CRM tools like Salesforce is a plus. /li /ul pbWhat we offer you: /b /p ul liFlexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) /li liCompetitive fixed salary and bonus /li liLunch vouchers available for each working day (because yes, we like to try our best restaurants)



/li liInternational teams and a multicultural environment spanning 10 offices across Europe /li liHighly inclusive working environment /li liLifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc /li liContinuous learning and development programs /li liFree access to the Calm app to help you build resilience wherever you are in your mental health journey /li liDedicated parental leave and caregiver leave policies (12 weeks fully paid) /li liA program dedicated to helping you have the best work/life balance /li liHealth insurance fully covered by the company /li liLife Disability Insurance at no cost to the employee /li liAmazing offices with dining, a coffee point on each floor, and leisure area /li /ul pAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. /p pWe believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. /p pTheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly. /p /p #J-18808-Ljbffr

📌 Customer Success Specialist - Polish Market (Bellprat)
🏢 Tripadvisor
📍 Bellprat