ph3Overview /h3 h3Desk Side Support Engineer /h3 pNSC Global is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across general environments. /p pTo strengthen our onsite support teams, we are looking for bIT End User Support Technicians /b who enjoy hands‑on technical work and direct interaction with end users. /p h3bRole Overview /b /h3 pThis is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day‑to‑day operation. /p h3Responsibilities /h3 ul liAbility to advise and to present to one or more customer staff. /li liMonitor and control daily service call activity, utilization, inventory levels and service levels. /li liExceptional customer service. /li liAdvanced knowledge in Customer Service Aptitude. /li liResolving technical problems with hardware, software and connectivity. /li liTroubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve. /li liParticipate in the configuration and support of internal systems. /li liAbility to work effectively with Logistics. /li liAdherence to assigned schedule. /li liAdhering to documented policies, procedures and processes that are specific to the service. /li liClear and concise documentation of all customer interaction within appropriate CRM tool.



/li liAble to function in a team environment. /li liMaintain knowledge levels as industry enhancements occur. /li liSupport installation and implementation of connectivity and high‑end systems products. /li liContinuous improvement of service delivery. /li liAbility to juggle time and resources to meet or exceed expectations. /li /ul h3Qualifications /h3 pSound knowledge of: /p ul liAdvanced knowledge in Computer Hardware. /li liAdvanced knowledge in Common Software applications. /li liAdvanced knowledge in Microsoft Operating system. /li liProficient knowledge in Printer Hardware. /li liProficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end‑user devices. /li liProficient knowledge in Ticketing software. /li liMicrosoft Office Office 365 applications. /li liPC Laptop hardware. /li liPC Laptop peripherals, including printers. /li liMobile devices. /li /ul pAwareness of: /p ul liActive Directory. /li liExchange. /liliApple OS. /li liNetwork and server hardware and components. /li /ul pIT qualifications may include: /p ul liA+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +. /li liPC Laptop OEM Maintenance Certification. /li liCompTIA A+ Certification. /li liMicrosoft Certified IT Professional (MCITP) certification in desktop area. /li liMicrosoft Office Specialist (MOS) certification. /li /ul pLanguage: /p ul liEnglish (written and verbal) and Local language. /li /ul /p #J-18808-Ljbffr

📌 Desk Side Support Engineer (Barcelona)
🏢 Nsc Global
📍 Barcelona