ppLocation: Barcelona, Spain /ppWe have a great opportunity within the Perfumery Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain. /ph3Key Responsibilities /h3ulliEnsure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc.) /liliRegularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met /liliBuild an intimate relationship with DSM-Firmenich customers and internal stakeholders /liliManage daily escalations and issues /liliMonitor relevant indicators that measure the level of service and propose related action plans for service improvements /liliProactively seek innovative ways to enhance customer's satisfaction and improve DSM-Firmenich operating efficiencies /li /ulh3We bring /h3ulliWork in a dynamic and highly rewarding multicultural environment /liliAttractive compensation package /liliPossibility to grow within the company /liliFlexible work-time arrangements /li /ulh3You bring /h3ulli3-5 years related experience with Planning and/or Customer Care /liliFluent in English and French/Italian (optional) /liliExcellent planning,



organizational and communication skills /liliStrong negotiation and problem solving skills /liliDetail oriented and able to work both independently and within a team environment /liliExcellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus /liliFamiliar with working in an industrial (ideally in Flavors Fragrances) environment /liliTeam player and network builder /li /ulh3Equal Opportunity Statement /h3pAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. /ppWe’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. /ppWe welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you. /ppAnd if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work. /p /p #J-18808-Ljbffr

📌 Customer Experience Specialist (Barcelona)
🏢 dsm-firmenich
📍 Barcelona