MTS Globe

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta ocasión que encontrará a continuación.

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries across the Mediterranean, Atlantic, Northern Africa, Black Sea, Arabian Gulf and Mexico’s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built a strong market presence in 27 source markets across Europe and North America, serving over 6.3 million customers with 31 million overnights per year in more than 20,000 hotels. We have 250 clients who choose us as their preferred destination partner, enjoying high service levels, customized solutions, advanced technology, and a wide international network.

Equal Opportunities Employer

MTS Globe is an equal opportunities employer.

Job Description

We are looking for an ERP Support Expert to join our team in Palma de Mallorca. This role will lead the Finance ERP Support team, provide high‑quality support to end users, and continuously improve support processes and ways of working.

The ideal candidate combines strong people‑leadership, solid functional knowledge of financial ERP systems, and a hands‑on support mindset. You will act as the main point of contact for complex issues, support the team in daily operations, and collaborate closely with other teams to enhance user experience and system efficiency.

Main Responsibilities

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- Lead and support the ERP Finance Support team, ensuring a high level of service and user satisfaction.





- Act as an escalation point for complex or critical ERP‑related incidents and user queries.

- Provide hands‑on support to end users, resolving functional issues related to financial processes and ERP usage.

- Monitor support performance, workload, and service levels, ensuring timely and effective resolution of requests.

- Identify recurring issues and proactively drive process improvements to optimize support efficiency and quality.

- Define, document, and continuously improve support procedures, knowledge articles, and best practices.

- Support change management activities related to system updates, enhancements, and new functionalities.

- Ensure proper onboarding and continuous training of support team members and financial users.

- Promote a culture of collaboration, accountability, and continuous improvement within the team.

Requirements

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- Proven experience as a Team Lead or Senior Support role.

- Experience supporting ERP systems, preferably Microsoft Dynamics 365, Navision, SAP, or similar platforms.

- Ability to combine people management with a hands‑on operational role.

- Strong problem‑solving skills and a structured approach to incident and request management.

- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and business users.

- Comfortable working in a fast‑paced, multicultural environment. xqbhyrx

- Advanced English and Spanish skills, both written and spoken.

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📌 ERP Support Expert (Palma)
🏢 MTS Globe
📍 Palma