ph3Your Purpose /h3pJoin our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results. In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences. /ph3Your Impact /h3h3HIgh-Value Conversions /h3ulliLead consultative sales conversations with strong objection handling and urgency management /liliGuide customers from interest to confirmed bookings with focus on high-value itineraries and upsell /liliTake full ownership of individual NTR production targets and revenue performance /li /ulh3Expert Product Advisory /h3ulliMaster MSC itineraries, ships, cabins, pricing logic and competitive positioning /liliRecommend tailored solutions balancing customer needs with premium brand experience /liliPosition MSC value proposition effectively versus competitors /li /ulh3Operational Excellence /h3ulliBuild and grow personal client portfolio through structured follow-ups and reactivation /liliMaintain long-term relationships driving repeat business and incremental revenue /liliManage accurate CRM records ensuring structured pipeline and qualified leads /liliAdhere to schedules, performance targets, and quality guidelines set by the Hub leadership /liliThrive in a complex, fast-paced environment, managing customer communications across multiple channels (phone, chat, and other platforms)



while maintaining high service standards /li /ulh3Sales and Conversion /h3ulliManage consultative sales conversations from initial customer interest through to booking confirmation /liliSupport customers in choosing the most suitable cruise solution based on their needs and preferences /liliDrive booking conversion, upselling and overall commercial performance /liliContribute directly to individual sales and revenue targets /li /ulh3Client Portfolio Development /h3ulliBuild and progressively develop a personal client portfolio /liliMaintain customer relationships over time to encourage repeat bookings and long-term value /liliManage structured follow-ups, reactivation opportunities and future sales potential /liliWork on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns /li /ulh3Product Advisory /h3ulliDevelop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions /liliProvide clear, reliable and personalized advice to customers /liliRecommend tailored solutions while maintaining a premium customer experience /liliCommunicate the MSC value proposition effectively and credibly /li /ulpFinal incentive mechanics and compensation details will be shared during the recruitment process /ph3Your Journey so far /h3ulliExperience in consultative,



phone-based sales of complex or high-value products is a strong advantage /liliAbility to manage customer conversations from initial interest through to booking confirmation /liliExperience in building and managing a personal client portfolio (follow-ups, repeat clients, reactivation) is highly valued /liliPrevious experience in travel, hospitality or other service-oriented industries is a plus /liliExperience in customer-facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued /li /ulh3What Matters Most /h3ulliStrong commercial mindset and natural focus on conversion and results /liliConfidence in managing customer relationships and guiding decision-making /liliAbility to follow up, advise and close with a structured and proactive approach /liliComfortable working in a performance-driven environment while maintaining a high-quality customer experience /li /ulh3Key Competences /h3ulliConsultative selling approach with a focus on revenue generation /liliGood objection handling and ability to support customers in their decision process /liliAbility to quickly learn and understand complex products and commercial dynamics /liliClear and professional communication aligned with a premium brand /li /ulh3Your Essentials /h3ulliFluency in English (spoken and written); additional languages are a strong advantage /liliFull right to work in Spain /liliComfortable working in rotating shifts /li /ulpWorking Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7) /ppLocation: Valencia, Spain /ph3Our commitment /h3pWe are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet. /p /p #J-18808-Ljbffr

📌 Personal Cruise Consultant, Spanish-Speaking Required (Valencia)
🏢 MSC Cruises
📍 Valencia