ph3About Valeria /h3 pValeria is building the future of HR and payroll in Spain. We're an AI-native platform that automates contracts, payroll, and compliance for companies with high employee turnover (hospitality, delivery, events, agriculture). We're rethinking how an entire industry works—moving from manual, error-prone processes to intelligent automation. /p pWe're a fast-growing startup backed by top investors, disrupting a €5B+ industry that's still stuck in spreadsheets and legacy software. /p h3The Role /h3 pWe're looking for an bOperations Lead /b who's obsessed with building systems that scale. You'll own the architecture of our customer operations: designing automation, eliminating friction, and turning messy processes into elegant, measurable workflows. /p pYou'll spend most of your time in the operational layer: mapping journeys, automating touchpoints, designing dashboards, and making sure our systems work before our team has to. You'll also oversee a small CS team, but the real leverage is in the infrastructure you create around them. /p h3What You'll Do /h3 h3Build Automation Scale Operations /h3 ul liAutomate everything possible: customer notifications, ticket routing, report generation, workflow triggers /li liMap the full customer journey and eliminate every manual touchpoint that shouldn't exist /li liBuild operational dashboards (Metabase/Looker) with the metrics that matter: CSAT, NPS, time-to-resolution, churn signals /li liDesign early warning systems for at-risk clients and SLA breaches /li liOwn the automation roadmap: quick wins for Q2-Q3, structural projects for H2 /li /ul h3Own Onboarding End-to-End /h3 ul liFull responsibility from contract signature to successful go-live /li liDefine standard timelines and success criteria by customer segment /li liBuild segment-specific playbooks and self-service onboarding for small customers /li liTrack every onboarding in real-time with health scores and proactive escalation /li liMeasure obsessively: time-to-first-payroll, implementation success rate, early CSAT /li /ul h3Be the Voice of the Customer to Product /h3 ul liSystematize feedback: categorize tickets, analyze patterns, run structured customer interviews /li liTranslate pain points into product requirements with detailed user stories and acceptance criteria /li liDeliver weekly Voice of Customer insights to Product Engineering /li /ul h3Oversee the CS Team /h3 ul liCoordinate a team of 4, ensuring workload balance and SLA coverage /li liBuild playbooks and escalation processes for complex cases /li liCreate dashboards that give real-time visibility into team performance /li /ul h3Who You Are /h3 h3Must-haves: /h3 ul lib3-5 years /b in CS operations, growth ops, or similar high‑intensity operational roles /li libTechie mindset: /b You can read basic code, understand APIs, build automations (Zapier, Make, n8n, or similar) /li libSystems thinker: /b You see patterns, design workflows, and document processes obsessively /li libData‑driven: /b You build dashboards, track metrics, and make decisions based on evidence /li libStartup hustle: /b You've worked in fast‑growth environments where things break and you fix them /li libFluent Spanish + strong English /b (our customers are Spanish, our team is international) /li liExperience with labor law, HR tech, or compliance‑heavy products /li liSQL skills or BI tool experience (Metabase, Looker, Tableau) /li liYou've built CS operations from scratch or scaled them 3‑5x /li liBackground in consulting, project management, or process improvement /li liYou've worked closely with engineering teams on product development /li /ul h3You’ll thrive if:



/h3 ul liYou get energized by building systems that make teams 10x more efficient /li liYou love the challenge of turning messy operations into elegant automation /li liYou're equally comfortable in spreadsheets, CRM tools, and technical documentation /li liYou can context‑switch between coaching your team and debugging a workflow /li liYou're obsessed with customer experience but pragmatic about what to automate vs. humanize /li /ul h3What We Offer /h3 ul libCompetitive compensation /b: €50,000 - €60,000 gross salary + equity /li libFree lunch when you're at the office /b (thanks to Nora) /li libFlexible remuneration /b with Coverflex /li libFlexibility /b: Hybrid setup (HQ in Barcelona), 60 days/year remote work from anywhere, unlimited PTO /li libMission‑driven work /b: Transform how payroll and HR are done in Spain—solve real problems for real businesses and their employees /li libFounding team impact /b: Join early enough to shape our GTM strategy, sales culture, and customer relationships /li libOwnership and autonomy /b: Direct collaboration with founders, your voice matters in pricing, positioning, and product decisions /li libModern sales culture /b: We care about pipeline hygiene, honest forecasting, and customer success—not activity metrics for the sake of activity /li /ul h3Why Join Valeria Now? /h3 ul libTiming /b: We're past the "idea stage" with real customers and revenue, but early enough that you'll define how we scale /li libMarket opportunity /b: €5B+ market in Spain, every company with employees needs payroll, and current solutions are outdated and painful /li libProduct‑market fit /b: We're solving a painful, expensive problem with a product customers actually love /li /ul /p #J-18808-Ljbffr

📌 Operations Lead (Barcelona)
🏢 Valeria HR
📍 Barcelona