David Kennedy Recruitment is working with a leading
Outsourcing/BPO company that is looking to recruit a Dutch speaking
Customer Experience Specialist remote in Spain. Position: Customer
Experience Specialist Location: Barcelona, Spain (remote if in
Barcelona) Employment type: Full-time DUTIES AND RESPONSIBILITIES:
Manage customer interactions through various communication channels
(phone, email, chat, or CRM systems), ensuring timely and accurate
responses Process customer orders, quotations, and inquiries
accurately using designated company systems (e.g., ERP or CRM
tools) Provide product information and basic technical support to
assist customers in identifying appropriate products or services
for their needs Track and communicate order status, including
delivery schedules, updates, and any delays, to maintain
transparency and trust with customers Collaborate with internal
departments such as logistics, sales, and technical support to
resolve customer issues efficiently Maintain up-to-date and
accurate records of all customer interactions, transactions, and
service requests Follow established service standards, procedures,
and escalation protocols to ensure quality and consistency Identify
opportunities to improve customer satisfaction, operational
processes,



and overall service delivery. REQUIREMENTS: Native /
fluent in Dutch , both verbal and written. Proficiency in English
(minimum B2 level) High school diploma or equivalent; higher
education or vocational training in business, communication, or a
related field is an advantage Proven experience in customer
service, or a similar client-facing role Proficiency in customer
management systems (e.g., CRM platforms) and familiarity with
enterprise software (such as SAP or similar systems) Strong
communication and interpersonal skills, with a customer-focused and
solution-oriented approach Ability to multitask, manage priorities,
and maintain accuracy under pressure Basic technical understanding
or interest in products/services relevant to the company’s field
Commitment to continuous learning, adaptability, and collaboration
in a fast-paced environment Be set up and living in Barcelona, with
your NIE and remote work set up. OFFER: Excellent remuneration
package based on experience, skills and performance Working
schedule: Monday to Friday, 9-18hr Be part of a dynamic and
creative team with positive and friendly atmosphere Guidance and
tools to reach career potential.

📌 Customer Experience Specialist (Dutch) (Cataluña)
🏢 David Kennedy Recruitment
📍 Cataluña