ppbCustomer Success @ Autodesk /b /p pIn the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success that supports improved revenue and sustainable company growth. As we continue our business model transformation, driving continuous adoption of our technology is key to long‑term customer value and partnership. /p pbJob Requisition ID # /b 26WD99340 /p pbProduct Adoption Specialist /b /p pCustomer Success /p ul liBarcelona, Spain (Hybrid) /li liEMEA /li /ul h3Position Overview /h3 pAs a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design Manufacturing space as they begin their journey with Autodesk solutions. Working across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high‑quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long‑term success. Your passion for technology, understanding of the DM industry, and ability to connect with customers across markets will make you an essential part of our integral Customer Success team. /p h3Responsibilities /h3 ul liServe as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup /li liDrive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact /li liDevelop and execute onboarding and adoption strategies that increase customer value and product usage /li liSupport customers through early product milestones,



identifying and resolving friction points before they become risk /li liAnalyze activation and usage data to identify trends, surface insights, and improve customer outcomes /li liCollaborate cross‑functionally with Sales, Channel Partners, and Support to drive customer success milestones /li liDocument all customer activity and opportunities accurately in Salesforce /li /ul h3Minimum Qualifications /h3 ul liFluency in English and German (written and spoken) /li liExperience in a customer‑facing role — Customer Success, Account Management, technical support, or similar /li liFamiliarity with Autodesk Fusion or comparable DM tools (e.g. SolidWorks, CATIA, Siemens NX) /li liProficiency in Salesforce or a similar CRM /li liStrong communication skills with the ability to explain technical concepts clearly to a range of audiences /li liComfortable managing multiple customer accounts and priorities simultaneously /li /ul h3Preferred Qualifications /h3 ul liAdditional fluency in French or Italian /li liBackground in MFG, DM, PLM, or a related technical field /li liExperience with SaaS, cloud‑based software, or subscription business models /li liKnowledge of 3D modeling tools or cloud technologies /li liBachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience /li /ul pIf this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience. /p h3Salary Transparency /h3 pSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, stock grants, and a comprehensive benefits package. /p /p #J-18808-Ljbffr

📌 Customer Success Specialist (German Speaker) – Fusion (Barcelona)
🏢 Autodesk
📍 Barcelona