Job Title: Operator TeleSales Channel Manager

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Location: Madrid, Spain

On-board time: ASAP

About us

We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D;, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in integral market share.

One dream. One team

Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day. At vivo, we make sure your voice is heard, and your culture is respected.

At vivo, we commit ourselves to one thing, do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak.

Responsibilities

As the Operator TeleSales Channel Manager, you will be responsible for developing and executing telesales strategies aimed at increasing sales, brand presence, and market share in the operator sector.

- Telesales Strategy
- Develop and implement telesales strategies in alignment with overall channel and operator objectives.
- Drive handset activations, revenue growth, and enhance brand positioning within the channel.
- Customer Relationship Management
- Maintain strong relationships with key decision-makers in Telco operator departments and outsourced telesales agencies.
- Oversee agency performance,



ensuring adherence to brand guidelines, compliance standards, and KPIs.
- Incentive Program Design
- Create and optimize incentive schemes to motivate telesales agents.
- Ensure alignment with campaign objectives and maximize ROI.
- Training & Capability Building
- Deliver regular product and sales skills training for telesales agents (both internal and agency-based).
- Ensure a clear understanding of devices, operator packages, and effective selling techniques.
- Budgets and Reporting
- Manage telesales budgets and track expenditures.
- Provide regular reports on campaign effectiveness and ROI.
- Collaborate with trade marketing teams to create sales scripts, promotions, POS materials, and campaign tools.
- Support in-store activities such as product displays, planograms, merchandising, and POSM to enhance visibility and sales.
- Market Insights & Analysis
- Monitor market trends, consumer behavior, and competitor activity.
- Adjust telesales and trade marketing strategies accordingly.

Your ProfileEducation
- Bachelor’s degree or higher

Experience
- 3+ years of proven experience in retail marketing within the operator sector
- Experience in digital marketing or managing 360° campaigns

Skills
- Strong understanding of retail dynamics and trade marketing strategies
- Solid experience in brand strategy and visual merchandising
- Strong cross-functional communication skills to work with internal teams and external partners
- Good time-management skills and fluent English
- Ability to multitask effectively
- Strong interpersonal and communication skills

We are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as religion, color, nationality, gender, sexual orientation or disability. xqbhyrx We focus on doing the right thing and do things right!

We look forward to hearing back from you!

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📌 Telesales Channel Manager (Madrid)
🏢 vivo España
📍 Madrid