04 ago
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Hira Talent
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España
04 ago
Hira Talent
España
Dutch-Speaking Customer Support Agent — Málaga or Alicante, SpainMálaga or Alicante, Spain | On-site | Permanent contractStart dates: August September 2026The opportunityJoin an international customer support team based in Spain, working for a leading Dutch telecommunications brand. You'll be part of a dynamic, multilingual team handling customer inquiries across service, technical support, and fiber optic topics — all in Dutch.This is not cold calling or outbound sales. You'll be supporting existing customers with billing, subscriptions, technical troubleshooting, and general account advice.What you'll doHandle customer inquiries by phone, chat or email in DutchProvide support across service,
technical and fiber optic topicsIdentify upselling and cross-selling opportunities as part of the roleEnsure customers stay connected and satisfiedWhat we're looking forNative or near-native Dutch speaker (mandatory)Good level of EnglishCustomer service experience is a plus — but not mandatoryEU passport or valid right to work in SpainAvailable for one of the upcoming start datesWorking hoursMonday to Friday: 08:00–20:00 (rotating shifts)Saturday and Sunday: 09:00–17:30Mandatory availability on Monday mornings and three evening shifts per week (including Friday evenings)Salary contractPermanent contract under Spanish labor lawSalary from €1,342 to €2,094 gross/month depending on hours (25h to 39h per week)2-month probation periodRelocation supportOption 1: Company accommodation — 3 months shared housing provided (summer period)Option 2: €1,500 relocation bonus + up to €500 travel reimbursementOption 3 (domestic within Spain): €750 relocation bonus + up to €125 travel reimbursementTraining4 weeks of paid training including classroom, on-the-job and coaching sessions.
📌 Dutch-Speaking Customer Support Agent (España)
🏢 Hira Talent
📍 España