ph3New Balance / Customer Support Agent with a High Level of French (Part-Time) /h3 p1 month ago Be among the first 25 applicants /p h3Who We Are /h3 pCPM International is a integral leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. /p h3Our Client /h3 pNew Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. /p h3What's your Mission? /h3 ul liCollaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. /li liCustomer‑centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. /li liOmnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. /li liProduct expertise: Develop a deep understanding of our client’s products and services. /li liBecome a New Balance expert: Gain in‑depth knowledge of the New Balance brand and its offerings. /li liBrand advocacy: Embody our company values and act as a brand ambassador in all interactions. /li /ul h3Requirements /h3 ul liFluency in French: Demonstrated by exceptional grammar and spelling. /li liAdvanced English Proficiency:



Excellent written and spoken English communication. /li liCustomer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. /li liEmpathetic Communication: Ability to handle sensitive calls with empathy and understanding. /li liStrong Administrative Skills: Meticulous attention to detail and strong administrative skills. /li liProactive Problem‑Solver: A professional outlook and proactive approach to problem resolution. /li /ul h3Benefits /h3 ul liStart Date: Beginning of November /li liHours: 25h/week /li liWork Schedule: Rotative Schedule from Monday to Sunday between 9:00am to 8:00pm /li liSalary: €12,115 gross per year /li liHolidays: 24 calendar holidays / 2 accrued days per month /li liWork Model: Hybrid - 6 days per month at the office /li liTraining: 8 days of office based training - Monday to Friday, from 10:00am to 7:00pm /li liOffice Location: Barcelona (La Sagrera) /li /ul h3Additional Perks /h3 ul liCareer Growth: Ongoing training and development. /li liWell‑being Support: Confidential counselling and resources. /li liPerks Discounts: Exclusive offers and rewards. /li liHealth Benefits: Discounted health insurance. /li liSkill Development: LinkedIn learning and certifications. /li liReferral Program: Bring a friend and get a referral bonus. /li /ul h3Seniority level /h3 pEntry level /p h3Employment type /h3 pPart‑time /p h3Job function /h3 pCustomer Service /p h3Industries /h3 pIT Services and IT Consulting /p pLet’s chat about your future at CPM International! /p /p #J-18808-Ljbffr

📌 New Balance / Customer Support Agent with a High Level of French (Part-Time) (Barcelona)
🏢 CPM CX Centre
📍 Barcelona