Job Summary: We are looking for a bilingual Customer
Support Representative fluent in German and English to join our
customer service team. You will be the primary point of contact for
our German-speaking customers, ensuring a seamless, high-quality
support experience across all communication channels. This role
requires strong communication skills, empathy, and a
problem-solving mindset. Key Responsibilities: Provide outstanding
customer support via email, chat, and phone in both German and
English. Resolve customer issues by identifying problems, offering
solutions, and ensuring follow-up. Maintain detailed and accurate
records of customer interactions using our CRM tools. Collaborate
with internal teams (product, technical support, logistics, etc.)
to resolve complex issues. Help maintain and update customer
support documentation and FAQs in both languages. Monitor customer
feedback and share insights to improve the overall customer
experience. Meet or exceed key performance indicators (KPIs) such
as response time, resolution time, and customer satisfaction.
Required Qualifications: Fluent in German C2 or native-level and




English (written and spoken). Previous experience in customer
support, call center, or help desk roles. Strong written and verbal
communication skills. Ability to work in a fast-paced,
team-oriented environment. Tech-savvy with proficiency in tools
like Zendesk, Salesforce, Intercom, or similar platforms. Excellent
problem-solving skills and attention to detail. Preferred Skills:
Experience in e-commerce, SaaS, or technology-based companies is a
plus. Basic knowledge of CRM systems and support software. Ability
to handle technical queries or escalate them appropriately.
Familiarity with KPIs and service-level targets. What We Offer:
Competitive salary and benefits package. Adaptable work schedule
Training and development opportunities. A supportive, inclusive,
and international work environment. Opportunities to grow within a
fast-scaling organization. If you're passionate about customer
service and fluent in both German and English, wed love to hear
from you!

📌 Customer Support Representative (German EnglishSpeaker) (Málaga)
🏢 Cross Border Talents
📍 Málaga