ppWe are looking for a bService Manager IT/OT /b /ppMadrid – Hybrid (3 days onsite) /ppAt Capitole Consulting, we are supporting one of our clients operating in a complex enterprise technology environment with a strong focus on IT operations, service governance, and infrastructure transformation. /ppFor this challenge, we are looking for a bService Manager IT/OT /b with experience in bITSM, ITIL, ServiceNow, Infrastructure Services, Cloud Environments and Vendor Management /b. /ph3What is the challenge? /h3pYou will be responsible for governing and evolving critical bIT and OT services /b, ensuring operational excellence, service quality and alignment with business objectives. This role combines bservice management /b, bincident leadership /b, bvendor governance /b and continuous improvement initiatives across a complex technology landscape. /pulliLeading bIT/OT service governance /b and lifecycle management. /liliMonitoring and improving bSLAs /b, bKPIs /b and operational performance. /liliManaging strategic btechnology vendors /b and service providers. /liliActing as bIncident Manager /b during critical situations. /liliDriving bcontinuous improvement /b,



automation and operational efficiency initiatives. /li /ulh3What are we looking for? /h3ullib5+ years of experience in IT Service Management /b /lilibStrong experience managing vendors in multivendor environments /b /lilibExperience with ITIL processes and ServiceNow /b /liliCloud environments (Azure, OCI or similar) /lilibFluent in English! /b /li /ulh3Nice to have: /h3ulliOT / Industrial environments experience /liliAIOps, Observability or DEX knowledge /li /ulh3Why join Capitole? /h3ulli€1,200 per year for training. /liliAccess to +10K gyms across Spain through Wellhub. /liliTeam buildings and afterworks every two months. /liliWe sponsor our own football team if you want to join. /liliInternal technology communities to keep growing together. /li /ulpAre you ready to take on this challenge? /ppThe employee will adhere to Information Security policies. They will have access to confidential information related to Capitole and the project and must comply with internal company and client policies, including NDA requirements. /p /p #J-18808-Ljbffr

📌 Service Manager IT/OT (Madrid)
🏢 Capitole
📍 Madrid