ph3The Company /h3 pAt lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world /p h3Job Description /h3 pWe are looking for a strongHelpdesk Support Technician /strong to join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work. /p pThis is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team. /p pstrongThe job in brief: /strong /p ul liJob Title – End User Services Technician /li liWorking model – Hybrid from Madrid, Spain /li liTeam – End User Services Department /li liLevel – Professional /li liLocation – Madrid, Spain /li liContract – Permanent – full‑time (EUR 36 h/week) /li /ul h3Qualifications /h3 pstrongYour expertise: /strong /p ul li1+ years of experience providing strong1st and 2nd line IT support /strong to onsite and remote users. /li liProven experience with strongPC and laptop configuration and maintenance /strong (Windows and macOS). /li liHands‑on experience administering strongActive Directory (AD) /strong and strongGoogle Workspace (GSuite for Business) /strong. /li liStrong experience in stronghardware and software troubleshooting /strong, including printers and peripherals. /li liExperience supporting strongIP phones /strong and strongcall centre environments /strong. /li liFamiliarity with strongIT asset management /strong and inventory control.



/li liExperience using strongIT ticketing systems /strong for incident and request management. /li liKnowledge of strongWi‑Fi networks /strong and basic IT infrastructure support. /li liAbility to work with strongthird‑party vendors /strong to resolve hardware‑related issues. /li liFluency in strongSpanish and English /strong (written and spoken). /li liStrong strongproblem‑solving skills /strong, reliability, and attention to detail. /li liAbility to work independently while collaborating with distributed teams. /li liExperience supporting strongboth onsite and offsite users /strong in a multi‑site environment. /li liPrevious experience in a strongcall centre or high‑volume support environment /strong. /li liAdditional language skills beyond Spanish and English. /li liStrong strongdocumentation skills /strong and ability to keep technical records organised. /li liDemonstrated strongtime management and organisational skills /strong. /li liPositive, team‑oriented attitude and openness to strongconstructive feedback /strong. /li liProactive mindset with a focus on strongcontinuous improvement /strong. /li /ul h3Additional Information /h3 pstrongPerks of working with us: /strong /p pstrongHow we work together: /strong /p ul liAn inclusive, friendly and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) /li liShorter working week (36 h as full‑time),



with a half working day on Fridays /li liFlexible start and end of the working day /li liPossibility to work from anywhere for a period of time per year defined according to local regulations /li /ul pstrongHow we learn together: /strong /p ul liFri‑Yays: half a day on Friday morning with a no‑meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. /li liProfessional and managerial skills development training paths, access to e‑learning platforms such as O’Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content /li /ul pstrongOther perks: /strong /p ul li2 paid days off per year for volunteering purposes /li liOccasional social events to foster connections among colleagues /li liTravel industry discounts and flash exclusive staff fares /li liWe support our employees through life’s significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. /li /ul pstrongWish you were here? We do, too! /strong /p pstrongSelection process steps: /strong /p ul liHR interview /li li1st interview (Manager): soft skills + technical knowledge + online test /li liFinal meeting /li liOffer extended /li /ul pstrongOur commitment to celebrate diversity and generate belonging /strong /p pAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know uniqueness drives innovation. We want to make sure our people reflect the communities across the world we help travel. /p h3Eligibility criteria /h3 pBy submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. /p /p #J-18808-Ljbffr

📌 End User Services Technician (Madrid)
🏢 Last Minute Group
📍 Madrid