ppLooking for a challenge in one of the world’s largest airfreight logistics organisations?br/ /ppAt IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need. /ppWe are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.br/ /ph3bAbout the role /b /h3pOverview of the role Reporting directly to one of our Heads of Technology, the Business Analyst role plays a crucial part within IAG Cargo by focusing on understanding business needs and translating them into clear, actionable requirements. The role involves engaging stakeholders, analysing processes, evaluating solution alternatives with architects, and simplifying complex issues through structured communication. While ensuring quality on project delivery, the emphasis is on clarity of requirements, risk awareness, and effective prioritisation. Throughout the lifecycle, the role maintains transparent, conflict-resolving communication aligned with business objectives /ppPeople/Relationship /pullipBuild, develop and maintain sustainable respectful stakeholder relationships. /p /lilipInspire outcome-based decision making. /p /li /ulpGovernance /pullipEnsure full adherence to all governance, standards, and processes across the IAG Cargo organisation. /p /lilipProactively contribute to continual improvement across IAG Cargo, specifically in relation to the Operating Model and ways of working /p /li /ulh3bWhat you’ll do /b /h3ullipEngage with internal stakeholders across all levels to gather requirements, clarify challenges, and align on project objectives through structured conversations and scheduled sessions. /p /lilipBuild and maintain effective communication channels with key stakeholders to ensure transparency, expectation management,



and ongoing alignment throughout the project lifecycle. /p /lilipApply structured best‑practice analysis methodologies to identify, document, and prioritise business needs, expected benefits, and strategic considerations. /p /lilipPlan, organise, and facilitate meetings, ensuring agendas, materials, and outcomes are clearly defined and achieved. /p /lilipDocument business requirements in a clear, structured format that enables internal teams or third‑party suppliers to design solutions that meet the defined needs. /p /lilipSupport solution architects and technical teams by contributing to the development of solution options and providing business context during design discussions. /p /lilipEnsure solution design recommendations align with business priorities as well as IAG Cargo’s domain and technology strategies, standards, and governance models. /p /lilipEnsure the quality of requirements is up to IAG Cargo standards before their approval and formal sign-off. /p /lilipManage workload across multiple projects of varying size and complexity, contributing to high‑level planning, milestone tracking, and basic status reporting. /p /lilipAssist in delivering change management activities, including stakeholder engagement, communications, and training support to drive adoption of digital solutions. /p /li /ulh3bIt's all about you /b /h3pWhat you’ll bring to IAG Cargo: /ppEssential Experience: /pullipDemonstratable experience performing Business Analysis in Agile and Waterfall. /p /lilipExperience in business and technology delivery environment. /p /lilipExperience across multiple countries and cultures. /p /lilipExperience in Management Consulting. /p /li /ulpDesirable Experience: /pullipExperience in Logistics, Freight, Courier industry. /p /lilipExperience in multi-entity, multi-country operating companies. /p /lilipExperience in major technology and business change programs. /p /li /ulpSkills:



/pullipAbility to identify process gaps, map current vs. future states, and define improvement opportunities. /p /lilipStrong workshop leader and facilitator. /p /lilipEffective senior stakeholder management. /p /lilipBusiness partnering across a diverse operation. /p /lilipStrong analytical approach. /p /lilipAbility to recognize priorities. /p /lilipEmbracing and managing business and IT change. /p /lilipContributes to continual improvement. /p /lilipStrong written and verbal communication skills. /p /lilipEducated to degree level. /p /lilipRecognised Business Analysis qualifications (e.g., BCS Certification). /p /li /ulh3bWe’ll treat you right /b /h3pWherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference. /ppAs well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:br/ /pullipA hybrid environment with 3 days a week in the office and two from home. /p /lilipFlexible Public Holidays: Enjoy the flexibility to swap statutory public holidays for days off that suit your schedule better, ensuring you have time to relax when it’s most convenient for you (individuals not on shift) /p /lilipProfessional Development: We provide access to LinkedIn Learning and Rosetta Stone Language courses, empowering you to expand your skills and knowledge at your own pace . /p /lilipCo-Paid Life Insurance: Secure your peace of mind with our life insurance policy /p /lilipPension Contributions: Plan for your future with the Loreto Pension Mutual Fund. /p /lilipAnnual Leave Entitlement: you will be entitled to 26 days of holiday each year. /p /lilipOther benefits: Work up to 20 days a year from almost anywhere, staff travel perks. /p /li /ulpbDiversity and Inclusion /b /ppOur recruitment procedures positively support our diversity and inclusion agenda. /ppAll candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process. /ppbSalary: /b Betweenb €36,000–€45,000 /b. /ppbBenefits: /b A comprehensive package including bonuses and additional perks. /p /p #J-18808-Ljbffr

📌 IT Business Analyst (Madrid)
🏢 Iag Cargo
📍 Madrid