ph3Position Overview /h3 pJoin Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry‑leading technology is key to success for both Autodesk and our customers. /p h3Responsibilities /h3 ul liProactively engage with customers through digital‑first, scalable engagement models (1:many) /li liManage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact /li liGuide customers through onboarding and adoption strategies across both AEC and DM workflows /li liBuild and maintain relationships with key stakeholders, including senior stakeholders in higher‑value accounts /li liPrioritize activities and adapt engagement based on account health, risk, and business impact /li liExecute on targeted actions for high‑risk accounts, using data‑driven insights to stabilize, re‑engage, and improve customer outcomes /li liDrive measurable uplift in product assignment and usage across your portfolio /li liEstablish and execute customer success plans using usage data, health metrics, and business insights /li liApply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and DM workflows /li liCollaborate cross‑functionally with Sales, Channel,



and Support teams to drive customer outcomes /li liEnsure a consistent and high‑quality customer experience while operating at scale /li /ul h3Minimum Qualifications /h3 ul liProfessional working proficiency in English and French /li li3+ years of experience in Customer Success, Account Management, or Consulting roles /li liExperience managing a portfolio with different customer segments (scaled and higher‑value accounts) /li liBackground in Engineering, Architecture, Manufacturing, or related technical fields /li liAbility to understand and analyze customer processes across AEC and/or DM industries, and translate them into meaningful conversations and adoption strategies /li liHybrid knowledge of AEC and/or DM industries, or strong ability to operate across both /li liStrong understanding of customer lifecycle management, adoption, and retention strategies /li liExcellent stakeholder management and client relationship management skills /li liStrong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation /li liProven ability in prioritization, risk management, and managing complexity at scale /li liProficiency in time management, problem solving, and data‑driven decision making /li liAbility to drive cross‑functional collaboration in a matrix organization /li liAI savviness is a plus /li /ul h3Salary Transparency /h3 pSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. /p /p #J-18808-Ljbffr

📌 Customer Success Advisor, France (Barcelona)
🏢 Autodesk
📍 Barcelona