ph3Overview /h3pService Manager / Service Transformation (Key Client) - (Only Spanish Residents) /ppCapitole Madrid, Community of Madrid, Spain /ppAre you ready to take on a bstrategic role /b for one of our key clients? This position leads a high-impact transformation, guiding the evolution of services from bTime Material (TM) /b to bmanaged services /b and bfixed-price projects /b. This is a unique opportunity to combine bstrategic vision, client leadership, and operational excellence /b, while driving bvalue and innovation /b for a major client in a highly international environment. /ppbWhat you’ll do /b /pulliBuild strong and lasting relationships as a trusted partner for a key client. /liliDesign, implement, and optimize managed services and fixed-price project models. /liliDefine, monitor, and enforce SLAs, KPIs, and performance metrics to ensure top-quality delivery. /liliProactively manage risks and dependencies, anticipating challenges before they impact the business. /liliOversee invoicing, cost control, and contract management, ensuring transparency and financial health of the engagement. /liliIdentify opportunities to add value through upselling and cross-selling. /liliLead and coordinate multidisciplinary teams, fostering collaboration across stakeholders. /liliProvide progress reports and strategic insights to clients and internal leadership. /li /ulpbWhat you bring /b /pulliProven experience in bService Management /b, ideally driving transitions from TM to managed services. /liliStrong bcommercial acumen /b and negotiation skills in international corporate environments.



/liliSolid knowledge of bIT/OT technologies /b and service delivery models. /liliExperience managing bSLAs, KPIs, risks, and complex projects /b. /liliAbility to blead teams /b and influence multiple stakeholders effectively. /liliFluent in bEnglish and Spanish (C1) /b, comfortable in multicultural environments. /liliResults-driven, proactive mindset with high adaptability. /li /ulpbNice to have: /b /pulliBackground in bdigital transformation /b or large-scale projects. /liliFamiliarity with project management and reporting tools (bPowerBI, SAP, etc. /b). /liliHands-on understanding of bautomation and service innovation /b. /li /ulpbThis role is about transforming how we deliver value for a key client /b. If you’re passionate about innovation, risk control, and building long-term partnerships, we want to meet you! /ppbWhy you’ll love working with us /b /pulliMonthly team follow-ups for bcontinuous feedback /b. /lilibTeleworking /b and versátil working hours. /lilibPrivate medical insurance /b fully covered. /liliFlexible remuneration (restaurant tickets, transport, childcare). /lilibAndjoy /b (Gymforless) employee discounts (Club Capitole). /liliTeam buildings every 2 months, including bsummer party /b and bChristmas dinner /b. /liliSponsored bfootball team /b active btechnological communities /b to share knowledge. /li /ulpSee what people are saying about us: bGlassdoor /b /ppbNote: /b This description retains the core responsibilities and qualifications for the role while removing unrelated postings and duplications found in the original copy. /p /p #J-18808-Ljbffr

📌 Service Manager / Service Transformation (Key Client) - (Only Spanish Residents)
🏢 Capitole
📍 Madrid