ppManage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systemsbr/Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.br/Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functionsbr/Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functionsbr/Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functionsbr/Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedbackbr/Initiate return of goods where applicablebr/Coordinate the expediting of rush shipments,



where necessary and monitors their progress to deliverybr/Initiate the request for credit and debit notes in collaboration with the finance functionbr/Support the disputed invoices process in collaboration with finance and credit collection /ph3Requirements /h3ulliExperience in a similar position, preferably in a packaging or manufacturing environment /liliExperience of SAP and Salesforce.com preferred /liliStrong Excel skills appreciated /liliFluent in English Spanish /li /ulh3Core Competencies /h3pDemonstrates expertise in end-to-end order management, customer relationship management, and effective communication with stakeholders. Proficient in managing customer expectations, resolving complaints, and collaborating with finance and operational teams. /ph3Highest-signal resume keywords /h3ulliOrder Management /liliCustomer Relationship Management /liliSAP Experience /liliSalesforce.com Experience /liliFluent in English Spanish /li /ulh3ATS Optimization Keywords /h3h3Hard Skills /h3ulliOrder Fulfilment /liliInventory Management /liliExcel Proficiency /liliData Entry /liliPerformance Review Preparation /li /ulh3Soft Skills /h3ulliCustomer Service /liliProblem Solving /liliCommunication /li /ulh3Industry Keywords /h3ulliPackaging /liliManufacturing /liliCustomer Complaints /liliCredit Notes /liliDebit Notes /li /ulh3Tools Technologies /h3ulliSAP /liliSalesforce.com /li /ul /p #J-18808-Ljbffr

📌 Customer Service Representative (Alzira)
🏢 Jobtailor
📍 Alzira