ppAt Urbantz, bwe help the world’s largest retail, grocery, ecommerce and logistics companies /b love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale. /p pbMore than 100 brands enjoy the clarity and control to cut their CO2 emissions /b, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz. /p pSince our inception in 2015, bwe’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list. /b /p h3The Challenge /h3 pUrbantz is set to bincrease its customer base in 2026 /b rapidly. As our activity expands, we are looking for ab CSM to manage our customer portfolio /b with a focus on growing our key enterprise accounts. /p pThe CSM will proactively bpartner /b with customers to boptimize /b their platform engagement and facilitate the running of our customer’s smooth last-mile operations. /p h3The Day-to-Day /h3 ul libTake ownership of a customer portfolio /b and maximize their platform engagement and satisfaction. /li liCreate Success Plans and conduct Quarterly Business Reviews (QBRs) to bhelp customers meet their targets.



/b /li libProactively monitor and analyze customer needs KPIs /b to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features. /li libServe as the customer’s technical product expert /b and provide solution training, testing, and troubleshooting (tools used e.g.: VisualStudio Code, Postman). /li liBring the voice of the customer to internal discussions. /li liHelp with product featureb validation and roll-out. /b /li /ul h3The Must-Haves /h3 ul lib5+ years of experience in customer-facing /b functions such as account management, consulting, customer success, sales, or similar. /li liPerfectly fluent in bSpanish /b, bFrench /band bEnglish. /b /li liSubstantial experience in bSaaS /b and understanding of IT solutions / bAPI integrations. /b /li liExecutive bpresence /b in front of senior stakeholders. /li /ul h3The Great to Haves /h3 ul liExperience in Logistics Supply Chain. /li liExperience in using Postman. /li /ul h3The Perks /h3 ul libWork where you choose /b: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide. /li liAutonomy to bdefine and navigate your own path to success. /b /li libA competitive salary /b, the right tools, and a range of fringe benefits depending on your country's location. /li liAn bincredibly diverse international team and a company culture /bthat encourages freedom, creativity, and collaboration. /li libOpportunities to grow /byour expertise through training, workshops, and conferences /li libTeam meetups in Brussels, /band an annual offsite somewhere sunny /li /ul /p #J-18808-Ljbffr

📌 Senior Customer Success Manager (ES/EN/FR) (Barcelona)
🏢 Urbantz
📍 Barcelona