Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.

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Job Description

The Principal Solutions Architect leads Sprinklr’s most complex and strategic enterprise engagements, setting architectural direction at scale and serving as a senior technical authority across AI-driven customer engagement initiatives.

What You’ll Do

- Act as a trusted executive advisor to Sprinklr’s largest and most complex enterprise customers.
- Own end-to-end architectural strategy for large-scale, multi-year transformation programs.
- Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures.
- Serve as the final escalation point for complex integration, data, and AI challenges.




- Influence Sprinklr’s product and platform roadmap through deep customer insight.
- Establish reference architectures and best practices across the global SA organization.
- Mentor Lead and Senior Solutions Architects and elevate technical excellence.
- Represent Sprinklr as a thought leader in AI-powered CX and enterprise architecture.

Qualifications

- Bachelor's degree in computer science, Mathematics, or Engineering; Master’s strongly preferred.
- 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
- 5+ years leading CCaaS software architecture at scale.
- Deep expertise in AI, automation, and machine learning.
- Proven leadership in multi‑cloud, hybrid cloud, and real-time data architectures.
- Strong executive presence and strategic influence.

Benefits

We offer a comprehensive suite of benefits designed to help each member of our team thrive.

EEO Statement

Sprinklr is a proud equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Reasonable accommodations are available upon request during the interview process. xqbhyrx For details, please refer to Sprinklr’s EEO Policy.

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📌 Principal Solutions Architect - CCaaS (Madrid)
🏢 Sprinklr Software Iberia
📍 Madrid