ph3Head of Player Engagement – Spain /h3 pLead the creation and growth of a high‑impact player engagement function focused on driving customer acquisition, retention, and long‑term commercial success. In this role, you will build and develop a high‑performing outbound team while shaping engagement strategies that convert new users, reactivate inactive players, and strengthen customer relationships. Combining strategic leadership with hands‑on involvement, you will optimize sales processes, improve performance through data‑driven insights, and foster a culture of continuous improvement. You will work closely with cross‑functional teams to deliver engaging customer experiences and measurable business results in a fast‑paced, remote‑first environment. This is an exciting opportunity to make a lasting impact by building a new function from the ground up. /p h3Accountabilities /h3 ul liBuild, recruit, and lead a high-performing outbound player engagement team focused on customer conversion, retention, and revenue growth. /li liDevelop and execute scalable player engagement strategies that optimize acquisition, reactivation, and long-term customer value. /li liDesign, implement, and continuously improve call scripts, engagement journeys, and sales processes to maximize conversion rates. /li liLead by example through active participation in outbound customer interactions while coaching and mentoring team members. /li liMonitor, analyze, and improve key performance indicators, including first-time deposit conversion, reactivation rates, customer satisfaction, contact rates, and revenue generation. /li liCollaborate closely with CRM, marketing, operations, and customer-focused teams to optimize engagement campaigns and customer experiences. /li liProduce performance reports, commercial insights, and strategic recommendations for senior leadership. /li liEnsure customer interactions comply with internal policies, regulatory requirements,



and quality standards while promoting a collaborative, high-performing team culture. /li /ul h3Requirements /h3 ul liProven experience leading outbound sales, telesales, call center, or customer engagement teams with a strong record of commercial success. /li liDemonstrated ability to recruit, develop, and manage high-performing teams in target-driven environments. /li liStrong hands‑on sales experience with the confidence to actively engage with customers and lead by example. /li liExcellent leadership, coaching, mentoring, and people management skills. /li liStrong commercial mindset with experience improving conversion rates, customer engagement, and business performance. /li liAnalytical approach with experience using KPIs, dashboards, reporting tools, and performance metrics to drive continuous improvement. /li liExcellent organizational, communication, negotiation, and stakeholder management skills. /li liFluent written and spoken English. /li liExperience in iGaming, online gaming, sportsbook, digital entertainment, or other customer-focused B2C industries is advantageous. /li liFamiliarity with CRM platforms, customer lifecycle management, outbound dialer systems, workforce management tools, or additional European languages is considered a plus. /li /ul h3Benefits /h3 ul liCompetitive annual salary of €55,000-€65,000, depending on experience. /li liPerformance-based bonus scheme. /li liFully remote position with the flexibility to work from anywhere in Europe. /li liOpportunity to build and lead a brand-new player engagement function with significant strategic influence. /li liHigh level of ownership, autonomy, and direct impact on business growth. /li liCareer development opportunities within a rapidly growing international organization. /li liCollaborative, ambitious, and supportive remote work environment. /li liOpportunity to work alongside experienced professionals in an innovative, performance-driven culture. /li /ul /p #J-18808-Ljbffr

📌 Head of Player Engagement (España)
🏢 Jobgether
📍 España