ppAssist Digital is a Customer Experience Management Company. We provide end‑to‑end services blending human and artificial intelligence to improve our customers’ business performances. /p h3Contact Center Business Manager – Valencia Office /h3 h3Qualifications /h3 ul liSuperb interpersonal and leadership skills with a focus on teamwork. /li liAbility to build consensus and relationships among team members, staff and employees. /li liExcellent verbal and written communication skills. /li liCreative, proactive, and problem‑solving mindset. /li liGood organizational and time‑management skills. /li liPositive attitude and good presentation skills. /li liAbility to identify opportunities for growth. /li liFluent in English and Spanish (written and spoken). /li liGood knowledge and use of MS Office applications (Word, Excel) and e‑mail. /li liWorking experience in the area, preferably from international business contexts. /li /ul h3Preferred /h3 ul liKnowledge of Italian. /li liFamiliarity with customer‑care department operations. /li /ul h3Responsibilities /h3 ul liDetermine contact center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analysis. /li liProvide leadership for the organization and support worker communication with the management team.



/li liEnsure staff members achieve desired service levels and take corrective action, as needed. /li liContribute information and analysis to organizational strategic plans and reviews. /li liMaintain and improve contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. /li liPrepare performance reports by collecting, analyzing, and summarizing data and trends. /li liIdentify and address problems and explore opportunities for the center. /li liAssist the Human Resources department in promoting a company culture that encourages morale and performance. /li liEnsure all company activities adhere to legal guidelines and policies. /li /ul h3Benefits /h3 ul liA stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge. /li liA path of growth aimed at enhancing your professionality. /li liInternal training to develop professional and language skills. /li liAbility to develop communication skills in foreign languages. /li liWork in a newly opened and modern office in Valencia. /li liStimulating compensation package. /li /ul /p #J-18808-Ljbffr

📌 Business Manager - Contact Center (Valencia)
🏢 Assist Digital
📍 Valencia