ph3Customer Support Specialist - Accounting (ES) /h3 pAs part of Shine’s Customer Support team, you will be the trusted point of contact for our accounting and tax software customers, ensuring they receive timely, accurate, and high‑quality support. /p h3Role Responsibilities /h3 ul liDeliver an exceptional support experience across every customer interaction. /li liPartner closely with Product, Engineering, and other internal teams to improve our solutions. /li liTurn customer feedback into actionable product improvements. /li liHelp customers adopt and maximize the value of our tax and accounting software. /li liContribute to customer satisfaction, retention, and long‑term success. /li liProvide functional support and resolve customer inquiries related to our software solutions. /li liAssist accounting firms, professional practices, and businesses with tax, accounting, and administrative processes. /li liGuide customers on accounting entries and regulatory compliance within the platform. /li liSupport billing and collections workflows, ensuring customers can efficiently use the relevant features. /li liTroubleshoot issues and elevate complex cases when needed. /li liIdentify recurring customer challenges and communicate product improvement opportunities. /li liEducate users on best practices to maximize adoption and effective use of our solutions. /li liCollaborate with cross‑functional teams to continuously enhance the customer experience. /li /ul h3Qualifications /h3 ul liVocational Training (FP) in Administration Finance, Business Administration (ADE), or a related field.



/li liPrevious experience in an accounting firm, professional practice, tax consultancy, or a customer support role for business software. /li liSolid understanding of accounting, taxation, and administrative regulations. /li liExperience working with tax and accounting software. /li liAdvanced Excel skills and proficiency with Microsoft Office. /li liExcellent verbal and written communication skills in Spanish and English. /li liA strong customer‑first mindset with a passion for helping others. /li liGreat organizational and time‑management skills. /li liA proactive approach to problem‑solving and continuous learning. /li liThe ability to work collaboratively in a dynamic, team‑oriented environment. /li /ul h3Benefits /h3 ul liImpact: This team is foundational to ensuring multiple aspects of Shine’s business are operating at the best on the market. /li liOwnership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders. /li liInnovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches. /li liMission‑driven: Like our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools. /li /ul h3Equal Opportunity Employer /h3 pWe follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law. /p /p #J-18808-Ljbffr

📌 Customer Support Specialist - Accounting ES (Madrid)
🏢 shine
📍 Madrid