ph3Position Summary /h3pThe Support Procedures Standards Senior Specialist ensures consistent and effective operations by developing and maintaining governance frameworks. This role supports cross‑functional teams in implementing standard processes, improving efficiency, and delivering high‑quality services aligned with organizational goals. The specialist collaborates with stakeholders to design practical standards, guide their adoption, and facilitate continuous improvement initiatives. /ph3Key Responsibilities /h3ulliProvide guidance and support on governance and operational processes to align with organizational objectives. /liliDevelop and maintain governance frameworks, templates, and best practices to standardize processes. /liliCoordinate change initiatives, including planning communications, conducting training, and assessing readiness. /liliOrganize workshops and gather feedback to identify improvement opportunities and implement enhancements. /liliDefine and monitor performance metrics (KPIs) to ensure efficiency and adherence to standards. /liliCollaborate with stakeholders across teams to ensure alignment and understanding of governance requirements. /liliSupport improvement programs by coordinating actions, tracking risks, and reporting progress. /liliAssist with adoption and effective use of customer‑support tools and systems, ensuring readiness and user engagement. /li /ulh3Candidate Profile /h3ullibEducation: /b Bachelor’s degree or equivalent experience in a relevant field. /lilibExperience: /b Background in customer service, operations support, or similar roles. Knowledge of the travel industry or related customer service sectors is advantageous. /lilibKnowledge:



/b Familiarity with IT service frameworks (e.g., ITIL) is a plus. /lilibProject Management: /b Experience managing projects or contributing to process improvement initiatives. /li /ulh3Skills Competencies /h3ulliStrong communication and collaboration skills. /liliAbility to adapt to change and support adoption of new processes. /liliAnalytical thinking and problem‑solving abilities. /liliComfortable using business tools and technology systems. /liliCommitment to delivering quality services and continuous improvement. /li /ulh3What we can offer you /h3ulliA truly integral DNA – Everything at Amadeus is global, from people to business. /liliGreat opportunities to learn – Learning through on‑the‑job training, formal learning activities, and day‑to‑day interactions. /liliA caring environment – Supports personal and family life. /liliA hybrid working model – Compatible with employees’ preferences. /liliA diverse and inclusive community – Commitment to diversity and inclusion. /liliA reliable company – Trust and reliability as fundamental values. /liliA critical mission and purpose – Powering the future of travel. /li /ulpAmadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. /ppBe aware of recruitment scams. Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels. /p /p #J-18808-Ljbffr

📌 Support Procedures & Standard Senior Specialist (Barcelona)
🏢 1191 Amadeus Hospitality Europe, S.L.U.
📍 Barcelona