ppMultiSafepay is a leading payment service provider, offering omnichannel and advanced payment solutions to businesses across Europe. We are innovative and fast-growing, building powerful solutions that transform the way our clients do business. We focus on delivering real solutions to their challenges and always stay ahead of the curve. In short, we are a true FinTech. /ppWe’re on a mission to make payments simple, secure, and accessible for every business. With powerful in-house technology and deep expertise, our modular platform brings online, in-person, and cross-border payments together in one place — giving merchants the flexibility to scale on their own terms. Through a partnership-first approach, we tackle complexity head-on, keep payments running smoothly, and boost success rates. It’s how we level the playing field for businesses of all sizes and ambitions. /ph3About the role /h3pThe Dispute Management team monitors and analyses all chargebacks received, responds to and declines chargebacks following merchant notification, and communicates with merchants to obtain all necessary information. The team also monitors chargeback flow on scheme platforms to ensure timely resolution and compliance. /ppWe are looking for an entry level Chargeback Analyst to join this team. In this role, you will perform daily chargeback analysis, communicate with merchants regarding specific documentation needed, analyse scheme platforms, and monitor chargeback activity to ensure accurate and timely resolution. /ph3What you’ll be doing: /h3ulliPerforming daily analysis across all chargebacks received,



identifying patterns and issues that require escalation or investigation /liliCommunicating with merchants to obtain specific documentation and information needed to respond to or decline chargebacks /liliAnalysing scheme platforms to monitor chargeback flow and ensure compliance with scheme regulations and timelines /liliTracking and following up on open chargeback cases with merchants and internal stakeholders to ensure resolution within SLAs /liliStaying current with scheme regulation updates and ensuring processes remain compliant with the latest requirements /li /ulh3What you’ll need: /h3ulli1+ years’ of experience in payments operations, particularly in high-volume environments /liliA strong analytical mindset with high attention to detail, and comfort working with scheme regulations /liliUnderstanding of payment flows and financial concepts including settlement, refunds, chargebacks, and fees /liliAny exposure to banking or payments operations, particularly in back-office, dispute resolution, or chargeback environments /liliClear communication skills and an ownership mindset for tracking issues and follow-ups with stakeholders /liliWorking proficiency in English (advanced level) /li /ulh3Nice to have: /h3ulliInternship or entry-level experience in fintech, PSPs, or banking operations /liliExisting knowledge of card scheme regulations and dispute management processes /li /ulh3What you’ll get from us: /h3ulliA competitive salary and benefits package /liliOpportunities for professional growth /liliA diverse role within a dedicated international team of enthusiastic colleagues /liliOffice with an amazing view of the beach /liliHealth insurance /liliFree Spanish classes and optional afterwork sports activities /li /ul /p #J-18808-Ljbffr

📌 Chargeback Analyst (Málaga)
🏢 Multisafepay
📍 Málaga