ph3Customer Service Specialist - Multilingual (Mandarin Speaking) | Gibraltar | On-site /h3 pBVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a integral audience. BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration. Join us at BVGroup and make an impact in a fast-paced, global industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming. /p h3Purpose Of The Role /h3 pAs a Customer Service Specialist - Multilingual (Mandarin Speaking), you will provide support across live chat, email and phone within a 24/7 operation, ensuring customers receive consistent, high‑quality service at all times. You will manage a wide range of queries across multiple languages, deliver timely and effective solutions, and ensure every interaction results in a positive and professional customer experience. /p h3Key Responsibilities /h3 ul liManage inbound chats, emails, and calls, delivering prompt, courteous, and effective support. /li liResolve product, account, or service issues in line with company procedures. /li liMaintain high standards in written and verbal communication. /li liMulti-task across platforms while managing customer expectations professionally.



/li liEscalate complex issues when necessary and follow up to ensure full resolution. /li liAdhere to defined KPI and SLA targets. /li liKeep up to date with internal processes, system changes, and product knowledge. /li liWork collaboratively with peers and managers, contributing to a positive team culture. /li /ul h3Key Requirements /h3 ul liFull professional proficiency in English Mandarin (spoken and written). /li liPrevious experience in a multi-channel customer support role is preferred. /li liExcellent communication, problem-solving, and decision-making skills. /li liAbility to work in a 24/7 shift environment, including nights and weekends. /li liStrong time management and multitasking capabilities.Comfortable working with CRM systems, ticketing tools, and chat platforms. /li /ul h3Performance Expectations /h3 ul liMaintain high-quality standards across all communication channels. /li liMeet or exceed SLA and KPI targets. /li liAchieve team and individual KPIs set by the department. /li /ul h3Work Pattern /h3 ul liRolling shift patterns for continuous 24/7/365 coverage. /li li8-hour shifts with 30-minute break. /li /ul h3How We Hire /h3 pOur interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious. /p p#GibraltarJobs /p p#iGamingJobs /p p#MandarinSpeaking /p /p #J-18808-Ljbffr

📌 Customer Service Specialist - Multilingual (Mandarin Speaking) (Marbella)
🏢 BVGroup
📍 Marbella