ppAt Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. /p h3YOUR CHALLENGE /h3 ul liProvide end‑user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs. /li liMaintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices. /li liEnsuring the operation of core banking applications in respect to application management (2nd level support) /li liProcessing of incident tickets generated by monitoring systems and the local service desk within SLAs. /li liPerforming coordination / communication tasks between incident managers, applications service owners, 3rd‑level support and other IT / Business stakeholders. /li liTakeover of periodic on‑call duty (weekly 7x24). /li liAdministration of change requests, for application related process fulfillment. /li liParticipation in periodic releases on weekends.



/li liEngage in projects relating to operational aspects for existing or newly integrated applications. /li liRoutine data cleansing of the systems. /li liProcess optimization and automation of repetitive tasks including handover to L1 (Control Center). /li liKeep application operation documentation (knowledge database) up to date. /li /ul h3YOUR PROFILE /h3 ul liServiceNow specialist/administrator support skills. /li liCompleted IT training (Degree in Computer Science or other IT related certification). /li liAt least 2 years of professional experience in application support. /li liGood Unix know‑how (shell scripting is an advantage). /li liKnowledge of Windows OS at server level. /li liKnowledge of database, AWA, Splunk, Dynatrace. /li liITIL Foundation certification. /li liIdeally, experience in banking with a knowledge of financial products. /li liProcess‑oriented and analytical approach. /li liEnthusiastic team player with strong communication skills. /li liHighly motivated, and proactive, with an eagerness to learn and take on new concepts. /li liGood written and spoken English; German an advantage. /li /ul /p #J-18808-Ljbffr

📌 IT Application Support Specialist – 2nd Level Support 100% (f/m/d) (Madrid)
🏢 Julius Baer
📍 Madrid