Your mission At Playtomic we are looking for a
candidate with an almost native level of English and experience
communicating with B2B clients (experience managing Onboardings is
a plus). The ideal person should be process driven, persuasive, and
well-organized. What you’ll be doing Manage and process onboarding
referrals and trainings. Contact each club within one working day
using the approved onboarding email or message. Track the club’s
progress throughout the onboarding process. Conduct follow-up and
organize online meetings to assist clubs in completing their
onboarding checklist (including pre-opening offers, memberships,
pricing, pre-opening holiday periods, etc.). Schedule and deliver
training sessions for new clubs before their go-live date.
Post-Onboarding Responsibilities (Longtail Clubs): Provide
additional 1:1 training sessions as needed. Organize, invite clubs
to, and deliver monthly webinars to present newly released
features, explain their benefits, and demonstrate how to use them.
Analyze long-tail club activity and behavior. Manage retention and
engagement initiatives for long-tail clubs based on ongoing policy
and data analysis, aiming to enhance their overall experience. Who
you’ll be playing with You'll be working closely with and reporting
to the Regional Manager. You'll be part of a wider team of Partner
Success Specialists. Our Adecuado "Player" B2B Partner Success or
Customer Care experience (2 years). Experience managing onboardings
will be highly valued.



Close to a native English Tech savvy:
Experience with Hubspot, other CRMs, and expertise in Google Sheets
Precision. Detail-oriented with a focus on high-quality delivery.
Problem solver, highly organized, detail-oriented, and decisive
Comfortable working in a fast-paced, high-growth, and
high-performance organization Proactive, quick-witted, open, sales
skills, self-starter with an appetite to learn Extra points
Experience doing B2B Onboardings and trainings. Experience in the
padel/tennis industry. Experience with Hubspot is a plus. What’s in
it for you Salary: Depending on experience, to be discussed in the
meeting with People Team Budget for personal training Holidays
according to the country based + day off on your birthday + 2 days
off for Wellness days in August. 1 additional day off per year
worked. Perks related to the brand and our sponsorship agreements
Summer work schedule (July-August 7h/day Monday to Friday)
Languages Classes Our hiring process Last, and for you to start
warming up, we want to show you whatour process looks like: People
Interview - cultural fit + conditions of the offer Final Interview
with Regional Director and Team member About PLAYTOMIC We're the
world's largest racket sports app, facilitating court bookings,
player connections, and community engagement. With trust from
investors globally, we're leading the charge in sports
digitalization, with a diverse team spanning the globe. Take a look
to our candidate playbook!

📌 Partner Success and Onboarding Specialist – UKIreland (Madrid)
🏢 Playtomic
📍 Madrid