ph3About the job German-speaking Fraud Activity Agent /h3 pbPosition: /b German-speaking Fraud Activity Agentbr/bLocation: /b Barcelona, Spainbr/bEmployment type: /b Full-time, on-sitebr/bRemuneration: /b Base salary + performance bonus /p pWe are seeking a bGerman-speaking Fraud Activity Agent /b to join our clients growing risk and compliance team in bBarcelona, Spain /b. In this role, you will be responsible for investigating suspicious activity, verifying customer information, and ensuring all cases are handled accurately and efficiently. /p pThis position requires strong analytical skills, attention to detail, and the ability to make sound judgments in time-sensitive situations. /p h3bKey Responsibilities /b /h3 pInvestigate and verify bsuspicious or high-risk activity /b using internal tools, processes, and guidelines. /p pReview customer documentation and assess potential risks or fraudulent behavior. /p pResolve cases efficiently while meeting defined service-level standards. /p pTrack pending cases, follow up on missing information, and escalated issues when required. /p pMaintain clear, accurate records of all investigations, actions, and outcomes. /p pCommunicate professionally and empathetically in sensitive or escalated scenarios. /p pApply fraud detection techniques and risk indicators to mitigate exposure and maintain data integrity.



/p pIdentify and recommend bprocess improvements /b to enhance efficiency and accuracy. /p pDemonstrate sound judgment, professionalism, and integrity in all case-handling activities. /p h3bRequirements /b /h3 pbFluent in German (C1 level) /b, both written and spoken, and proficient in bEnglish (minimum B2) /b. /p pPrevious experience in bfraud prevention, risk management, or back-office operations /b (6+ months preferred). /p pExcellent analytical, problem-solving, and decision-making abilities. /p pStrong attention to detail with a high degree of accuracy and accountability. /p pProfessional communication skills with empathy and adaptability. /p pComfortable managing complex or sensitive cases in a fast-paced environment. /p pProficient with tools such as CRMs, databases, and online research systems. /p pFamiliar with major operating systems (iOS, Android, Windows) and able to communicate technical details clearly. /p pDependable, proactive, and collaborative, with a continuous improvement mindset. /p pCompetitive remuneration with bperformance-based bonuses /b. /p pbRelocation assistance /b for candidates moving to Barcelona. /p pbComprehensive paid training /b on company processes, tools, and systems. /p pModern office facilities located in a bcentral, well-connected area /b. /p pSupportive, inclusive, and multicultural work environment. /p /p #J-18808-Ljbffr

📌 German-speaking Fraud Activity Agent (Barcelona)
🏢 Careerxtra
📍 Barcelona