ph3About Us /h3pAdragos Pharma is one of the fastest-growing CDMOs in Europe. /ph3Our offer /h3pAdragos Pharma is one of the fastest-growing CDMOs in Europe. Our mission is to build a best-in-class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. Our global IT function plays a key role in enabling this growth by providing reliable, secure and standardized IT services across the group. For our team in Barcelona, we are looking for a motivated, structured and hands‑on personality who enjoys taking ownership, supporting operational IT processes and contributing to the further standardization and professionalization of our global IT landscape. /ph3What we offer /h3pYou can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation. /ph3We Offer You /h3ullia responsible and hands‑on role in a dynamically growing company in the pharmaceutical industry /lilithe opportunity to actively support and improve global IT processes and standards /liliexposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topics /liliclose collaboration with international stakeholders and local IT teams across our sites /lilian open, collegial and professional team atmosphere /liliflexible working hours and the possibility to work from home /liliregular exchange with international colleagues and cross‑functional teams /li /ulpThe position is based in Barcelona. We offer a hybrid working model with a combination of regular office presence and home office, enabling both close collaboration with the team and flexibility in day‑to‑day work. /ph3Your mission /h3pIn this role, you will support the day‑to‑day operations of our global IT environment, with a focus on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation. /ph3Your Responsibilities Will Include /h3ulliYou support general user onboarding, offboarding and access changes across the Adragos Group /liliYou administer Microsoft 365 users, groups, shared mailboxes and distribution lists /liliYou support Microsoft license assignments,



clean‑up activities and basic cost control /liliYou maintain access‑related documentation, standard operating procedures and support the standardization of joiner, mover and leaver processes across sites /liliYou support daily Microsoft 365 administration and operational IT requests /liliYou assist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issues /liliYou support deployment tracking for security tools and corporate applications /liliYou act as L1/L2 support for corporate IT tickets and selected global escalations /liliYou perform first‑level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platforms /liliYou elevate relevant findings to the senior global system administrator and external cybersecurity providers where required /liliYou track remediation actions and follow up with local IT teams when needed /liliYou monitor and maintain the corporate IT ticket queue, improve ticket quality, categorization and routing, and support local IT teams with correct ticket handling and escalation discipline /liliYou maintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunities /liliYou draft and maintain IT procedures, technical documentation, checklists and network/service overviews. /liliYou support documentation required for regulated pharmaceutical environments, including change‑control evidence where applicable /liliYou help maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to date /liliYou support the senior global system administrator in selected infrastructure and cloud topics /liliYou assist with Microsoft Azure operational tasks under supervision /liliYou support basic hybrid infrastructure activities, including Windows Server, Active Directory and network‑related documentation /liliYou participate in infrastructure projects as operational support,



while not acting as the primary architect /li /ulh3Your profile /h3pYou have a solid IT operations background and would like to further develop in an international and growing environment? Then you could be a great fit for us. /ph3You Bring /h3ulli2–4 years of experience in IT operations, systems administration, endpoint management or L2 support /liliexperience with Microsoft 365 administration /lilia basic understanding of Microsoft Entra ID and/or Active Directory /lilia good understanding of Windows Server and standard workplace support /lilia basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routing /liliexperience working with ticketing systems /lilithe ability to follow structured processes and document your work clearly /lilia hands‑on, service‑oriented and reliable way of working /lilistrong analytical thinking and the ability to identify recurring issues and improvement opportunities /lilithe ability to communicate clearly with different stakeholders, including local IT teams, end users and external providers /lilia structured, careful and solution‑oriented mindset /lilia high level of ownership and willingness to take responsibility for your tasks /lilifluent in English /liliSpanish language skills are an advantage. /liliGerman language skills are a plus, but not mandatory. /li /ulh3In Addition, The Following Qualifications Would Be Beneficial /h3ulliexperience with Microsoft Intune /lilibasic exposure to Microsoft Azure /lilibasic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordination /liliexperience with Microsoft Defender or similar security tooling /liliexperience in regulated environments such as pharma, life sciences, ISO 9001 or GxP /lilibasic scripting or automation experience /lilifoundational certifications such as MS‑900, AZ‑900, SC‑900, CompTIA Network+ or Security+ /li /ulh3Why Adragos? /h3pAt Adragos, you have the opportunity to do more than simply support existing IT operations. You can actively contribute to building a more standardized, secure and scalable global IT environment. You will work in an international setting, close to operational decision‑making and with direct impact on the quality, security and efficiency of our IT services across the group. If you enjoy taking ownership, working in a structured and service‑oriented way, and being part of a motivated team in a growing international company. /ph3Contact /h3pAlina von Eybbr/HR Associate / People Culturebr/#J-*****-Ljbffr /p /p #J-18808-Ljbffr

📌 It Operations Engineer (M/F/D) (Madrid)
🏢 Adragos Pharma
📍 Madrid