ph3Who We Are /h3 pAt Neuroelectrics® we are on a mission to change brain health forever. We design and manufacture wearable medical devices that monitor and modulate brain activity — combining high-density EEG with non‑invasive neurostimulation to help researchers and clinicians tackle some of the most challenging neurological and psychiatric conditions, from epilepsy and stroke to depression and Alzheimer's. /p h3Who We Are /h3 pAt Neuroelectrics® we are on a mission to change brain health forever. We design and manufacture wearable medical devices that monitor and modulate brain activity — combining high-density EEG with non‑invasive neurostimulation to help researchers and clinicians tackle some of the most challenging neurological and psychiatric conditions, from epilepsy and stroke to depression and Alzheimer's.br/Our technology is used in leading universities, hospitals and research centres in more than 30 countries, and we are now expanding our commercial footprint in the EU. /p h3Position Summary /h3 pServes on the front lines by answering questions and troubleshooting technical problems through email and scheduled videocalls when needed /p h3What Will You Do /h3 ul liGives support to the customer after providing the product services. /li liResolves product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. /li liLaunches customer outreach campaigns. /li liGenerates monthly statistics on customer feedback and customer support KPIs. /li liMaintains customer records, provides troubleshooting guidance and performs root cause investigations in line with the approved procedures.. /li liRecommends potential products or services to management by collecting customer information and analyzing customer needs.



/li liPrepares product or service reports by collecting and analyzing customer information. /li liContributes to team effort by accomplishing related results as needed. /li liClose contact with the R+D team to find and fix the sources of errors. /li liPerforms active testing of medical devices /li liProvide replacements to customers according to the warranty process. /li liGenerates reports on the different devices of the company to check and validate our systems. /li liValidates software’s generating reports in case there are bugs/suggestions and further issues. /li liDevelops and implements AI automation within the department. /li liPerforms Technical Support tasks. /li liAttends events and travels to customer sites as necessary /li liPerforms other duties as assigned. /li /ul h3What Do You Need /h3 ul liBachelor's degree in Biomedical Engineering, Electronic Engineering, Computer Science, or a related field; advanced degree preferred. /li liAdvanced English both written and oral /li liWillingness to travel and versátil mindset: with availability for occasional schedule flexibility / weekend support coverage, in accordance with operational needs and local labor regulations. /li liGood time management skills and proactiveness /li liNo previous experience is required /li /ul h3You will be the perfect fit if you are/have /h3 h3Valuable: /h3 ul liExcellent communication skills. /li liStrong client management skills. /li liElectronics and software knowledge. /li liUnderstanding of medical devices regulations.



/li liExperience using Matlab and Python /li liAutonomous problem-solving capacity and customer issues. /li liBio signals knowledge. /li /ul h3Skills: /h3 ul liPassionate about making a difference, gifted with a can‑do attitude. /li liReliable, Responsible, and Respectful. /li liGood communication and presentation skills. /li liAbility to adapt and work effectively within a rapidly changing and growing environment. /li liEntrepreneurial spirit with the hunger to succeed; act with a founder’s mindset: have urgency, grit, be adaptable to change, and push boundaries. /li liTeam player, collaborative, innovative, get things done. /li liShow initiative in setting and meeting goals within an environment of managed change. /li liAbility to work under pressure, responsible for multiple vital tasks in parallel. /li liCommitment to quality. /li /ul h3If you join us, you will enjoy: /h3 ul liCompetitive salary in the sector (according to your experience/skills). /li li26 vacation days per year + 24th and 31th of December. /li liFully stocked kitchen (Coffee, organic fruits, snacks, and beverages). /li liFlexible Working Hours. /li liUp to 6 days of working from home per month. /li liPrivate Health insurance, including dental coverage. /li liProfessional development and collaborative environment. /li liUnique opportunity to join our company early with excellent market traction. /li liIncredible office in Barcelona in Av. Tibidabo (shower, tennis table, stunning views of all of Barcelona, etc.) /li liTeam Building Events. /li /ul h3About Us /h3 pNeuroelectrics is a creative, high‑tech company offering the best‑in‑class non‑invasive and high‑definition electrical brain stimulation technology for personalized neuromodulation. By measuring and modifying brain function, we aim to restore brain health, minimize disabilities and create a better life for patients. /p /p #J-18808-Ljbffr

📌 Customer Success Engineer (Barcelona)
🏢 Neuroelectrics
📍 Barcelona