ph3Opportunity /h3 pExciting times here at Nutanix as we are expanding our EMEA team in Barcelona! /p h3Our Values /h3 bHungry, Humble, Honest, with Heart /b h3Meet Your Team /h3 pHere at Nutanix, we support our customers with passion and teamwork. Fast reactions and strong focus on customer satisfaction guide everything we do, and our NPS score reflects this commitment. Our team is made of talented engineers from different countries and cultures. They act as true customer advocates and work closely with Engineering, Field, and Sales teams. Learning is part of our daily routine, and everyone aims to grow into a Hybrid Cloud expert. /p h3Your Role /h3 ul liLead and mentor a team of high-performing Technical Support Engineers, promoting a customer‑focused approach /li liOversee and manage the team handling complex escalations /li liDocument and report on team performance and escalations for transparency and accountability /li liBuild relationships with diverse teams across the organization to facilitate effective cross‑collaboration /li liAchieve certification of the entry‑level Nutanix technical certification within the first 6 months /li liEnsure the team is performing at the highest possible level by prioritizing tasks, managing conflicts, and handling pressure effectively /li /ul h3What You Will Bring /h3 ul liMinimum of 5 years in support roles with at least 3 years in management of Support Engineers /li liStrong people management and team leadership capabilities /li liTechnical background to understand engineering work and support complex issues /li liExperience in handling escalations and leading integral projects /li liStrong communication skills across diverse stakeholders and departments /li liExcellent emotional intelligence and conflict management skills /li liFluency in English; proficiency in additional languages is a plus /li liFamiliarity with Nutanix technology, hyper‑converged infrastructure, and cloud‑native technologies is desirable /li /ul h3What We Offer /h3 ul liHybrid work setup with at least three days per week in the office, Glorias area, Barcelona /li liWeekly team meetings and daily slack chats; collaborative environment with focus on continuous improvement and learning through industry certifications and Nutanix training /li liPermanent employment with an annual gross base salary starting from €70,000, variable based on job‑related knowledge, skills, and experience /li liOther compensation elements: ul liNutanix stock (RSU) with certain vesting criteria /li liParticipation in Employee Stock Purchase Plan (ESPP) /li liPrivate Health Care Plan for you and your family /li liLife and disability insurance /li liMeal voucher card /li liLunch in the office 3 days per week /li liFree on‑site parking available /li liFlexible compensation scheme including transport assistance /li liWellbeing plan providing discounted access to sports facilities across Spain /li liGreat work/life balance: paid parental leave, part of a follow‑the‑sun team (no night shift), hybrid work environment, recognition awards, paid industry training and certification /li /ul /li /ul h3Pay Transparency /h3 pThe OTE range for this position at commencement of employment is expected to be between EUR €73,600 and EUR €110,400 per year. Please note that OTE offered may vary depending on relevant objective factors, including market location, job‑related knowledge, skills, and experience. /p /p #J-18808-Ljbffr

📌 Manager, Worldwide Support (Barcelona)
🏢 Nutanix
📍 Barcelona